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Danaher Corporation Customer Service Engineer in Boston, Massachusetts

Customer Service Engineer

Videojet Technologies

Location: Remote with Regional Travel

Videojet Technologies (a Danaher Company) is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations. With our customer application experts and technology leadership in continuous ink jet (CIJ), thermal ink jet (TIJ), laser marking, thermal transfer overprinting (TTO), case coding and labeling, and wide array printing, Videojet has more than 325,000 printers installed worldwide.

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today.

The Customer Service Engineer is a unique opportunity to be the front line of Videojet's customer interaction through daily service and support. Through advanced technical and commercial training, you will enhance all aspects of our organization. In this entrepreneurial role, you operate from home and commute to some of the world's largest manufacturing companies. At these sites, you will support sales growth by discussing service agreements, new products, while delivering the highest quality of customer satisfaction in our industry. Our highly advanced industrial equipment will be installed, repaired, and maintained by you at our customer sites. This cross-functional position provides you with new and exciting opportunities to advance based on your performance.

We offer a base salary, service incentive bonus, full benefits including medical, dental, and 401k match from your first day of employment , car, smartphone and a great opportunity to grow!

Your responsibilities are as follows:

  • Create and grow multiple aspects of our business through supporting regional and company goals.

  • Improve customer satisfaction by delivering the highest customer service in our industry.

  • Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.

  • Receive and utilize highly advanced technical training at customer accounts on a daily basis

  • Manage a customer account in its entirety. Determine how Videojet can increase value throughout their business by offering other services. What do you need?

  • Technical Agility- Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.

  • Strong Interpersonal and Communication skills. Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times. This position requires both written and verbal communication skills.

  • Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.

  • Adaptability-being able to think quickly and respond positively to change. Your Education and/or Background Experience will include:

  • Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.

  • Be able to lift up to 50lbs. and stand, lift, stretch, bend, and squat throughout the day.

  • Must be comfortable with day travel- home most evenings but occasional overnight travel

  • You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

  • It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

  • You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices:https://jobs.danaher.com/global/en/our-difference

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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