Salesforce.com, Inc Customer Success - Analyst, Professional Services Offerings in Boston, Massachusetts
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Customer Success Group
The ideal candidate for the Analyst, Professional Services Offerings knows how to get the job done. You will play a critical role in supporting the rhythm of the portfolio and offer lifecycle of the Salesforce Professional Services organization.
Reporting to the Portfolio Strategy leader, your day to day will focus on supporting strategy offer concepts and providing analysis on new market ideas, including but not limited to:
Interview customers and subject matter experts
Conducting industry and customer research
Building and developing strategy and offer concept briefs
Identify opportunities for offer enhancements
Perform a range of assignments while continuing to build knowledge of the organization and skills to improve job functions
Responsible for gathering, monitoring, analyzing and interpreting data for offers and solutions
Collaborate with stakeholders across Salesforce to gain understanding and identify requirements
Coordinating across the Global Professional Services team to build and maintain offer assets and collateral
Coordinating with Offer Activation to ensure effective offer launch plans are built and executed against
Supporting Offer Managers across the full lifecycle of an offer
Provide analysis on new Portfolio strategy concepts
Operationally team up with other operating units to drive consistency in offer strategy
Critical success criteria hinge on adapting to new business requirements on a regular basis
Strong self-discipline working in a Success from Anywhere environment
Leads by example and encourages others to follow their lead
Demonstrated leadership in a peer group
Demonstrated aptitude and attitude are key success indicators that trump education
Ability to influence without authority
Strong self-management and time management skills
Recent experience working in an agile, small, or startup company with an emphasis on nimble executioN
An ideal candidate would be adaptable, analytical, persuasive, empathetic with an execution mindset
Leans into opportunities to learn
Flexible and comfortable in a fast-paced ever-changing, highly accountable environment
Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously
Strong communication skills with an emphasis on active listening; presentation, written, verbal, and influencing
Ability to identify opportunities for improvements and drive change
Effective at building cross-functional relationships
Has a proactive mindset to get the job done quickly and efficiently
Experience working in the Software industry
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce's Customer Success Group is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.
For Colorado-based roles: Minimum annual salary of $65,800. You may also be entitled to receive bonus, restricted stock units, and benefits.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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Salesforce welcomes all.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
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