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Job Information, Inc Customer Success - Analyst, Professional Services Offerings in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The ideal candidate for the Analyst, Professional Services Offerings knows how to get the job done. You will play a critical role in supporting the rhythm of the portfolio and offer lifecycle of the Salesforce Professional Services organization.

Reporting to the Portfolio Strategy leader, your day to day will focus on supporting strategy offer concepts and providing analysis on new market ideas, including but not limited to:


  • Interview customers and subject matter experts

  • Conducting industry and customer research

  • Building and developing strategy and offer concept briefs

  • Identify opportunities for offer enhancements

  • Perform a range of assignments while continuing to build knowledge of the organization and skills to improve job functions

  • Responsible for gathering, monitoring, analyzing and interpreting data for offers and solutions

  • Collaborate with stakeholders across Salesforce to gain understanding and identify requirements

  • Coordinating across the Global Professional Services team to build and maintain offer assets and collateral

  • Coordinating with Offer Activation to ensure effective offer launch plans are built and executed against

  • Supporting Offer Managers across the full lifecycle of an offer

  • Provide analysis on new Portfolio strategy concepts

  • Operationally team up with other operating units to drive consistency in offer strategy


  • Critical success criteria hinge on adapting to new business requirements on a regular basis

  • Strong self-discipline working in a Success from Anywhere environment

  • Leads by example and encourages others to follow their lead

  • Demonstrated leadership in a peer group

  • Demonstrated aptitude and attitude are key success indicators that trump education

  • Ability to influence without authority

  • Strong self-management and time management skills

  • Recent experience working in an agile, small, or startup company with an emphasis on nimble executioN

  • An ideal candidate would be adaptable, analytical, persuasive, empathetic with an execution mindset

  • Leans into opportunities to learn

  • Flexible and comfortable in a fast-paced ever-changing, highly accountable environment

  • Strong team player with the ability to organize, prioritize, and manage internal and external responsibilities simultaneously

  • Strong communication skills with an emphasis on active listening; presentation, written, verbal, and influencing

  • Ability to identify opportunities for improvements and drive change

  • Effective at building cross-functional relationships

  • Has a proactive mindset to get the job done quickly and efficiently

  • Experience working in the Software industry

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Salesforce's Customer Success Group is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.

For Colorado-based roles: Minimum annual salary of $65,800. You may also be entitled to receive bonus, restricted stock units, and benefits.


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.