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SAP Customer Success Partner Advisor in Boston, Massachusetts

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Summary & Role Information

In this role you will be working in a cross-functional team who strives to embody customer focus, collaboration, and trust.

We are looking for people who share our passion for creating products that people love to use. To thrive in this role you are someone who appreciates close collaboration, open communication, and holistic solutions.

  • Manage the overall customer relationship in close alignment with sales

  • Accountable for Customers overall success, including adoption of Signavios solution, customer health and satisfaction, and renewal management

  • Develop strategic relationships with key stakeholders to understand a customers business, to include their goals and roadmaps. Lead quarterly business reviews and executive sessions to maintain strategic alignment and achievement of goals

  • Interface between product management and the customer to drive product development

  • Share insights about customer use cases and issues with Signavio strategists and Product Leadership

  • Collaborate with Professional Services for customer enablement and deployments

  • Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities

Role Requirements & Experience

  • 5 years experience in process management, process consulting

  • Prior experience in Customer Success Management, Technical Account Management or responsibilities in a customer facing role ( Services, account management) that includes issue resolution and escalation management.

  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within Signavio

  • Proven ability to engage across functions (Sales, Services & Product Management).

  • Excellent organizational, time management, and communication skills

  • Fluent in English (written and oral)

About the Team

Building on SAP's intelligent enterprise strategy, it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. Together, with the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end Business Process Intelligence (BPI) offering for our customers! Our purpose is to help our customers innovate in an ever-changing world!

#businessprocessintelligence#Signavio #SAPBPIGTMCareers


We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:321493| Work Area: Sales| Expected Travel: 0 - 20%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:Virtual - USA