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Kforce Customer Success Solution Architect in Boston, Massachusetts

Kforce has a client that is seeking a Customer Success Solution Architect in Boston, MA.Responsibilties: * Collaborates with scrum and project team members as well as business analysts, architects (enterprise, solution, application and infrastructure), external stakeholders, and technical experts to define and implement solution architecture * Develops and completes an end-to-end detailed solution architecture (business, information/Data, application, infrastructure) indicating all applications and their interfaces, users and system flows that meet business outcomes * Provide key input and direction into the creation, review and updating of all technical designs * Responsible for communicating that design and providing leadership and direction throughout the development and implementation lifecycle * Ensure all work is developed and documented in line with established project governance, and adhere to Enterprise Architecture processes and guidelines * Research, analyze, interpret and report on a range of possible solutions in relation to complex business and technical issues, relevant to the associated deliverables, and develop schedules, status reports related to solution architecture deliverables in order to meet business requirements and expectations * Assist in the identification, addressing and scheduling of issues, risks and solutions that may impact the successful implementation of business initiatives * Develop, maintain, and foster effective networks and liaison across multiple workstreams and other stakeholders of the project, to assist in the delivery of solution architecture * Leading the software selection process and recommendation of the right technology * The solution architect is the owner and the single point of contact for the technical solution architecture * Is part of, and constantly available to the team to deliver change * Mentors development team members * Eight or more years of IT experience with a direct responsibility for strategy formulation and/or translation, business analytics, and program management * Minimum 5 Years of Domain experience within Customer Success, Customer Support or Customer Experience Systems * Experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems * Experience in technologies such as Salesforce, Gainsight, churn zero or other Customer related platforms required * Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and ITIL frameworks * Familiarity with basic graphical modeling approaches, tools and model repositories Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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