CoreSite Data Center Technician III (Overnight Shift) - Boston, MA in Boston, Massachusetts
The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.
We are currently hiring for the Overnight Shift: 10:00 pm - 7:30 am EST
A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.
Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations.
Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load including power circuit installations.
Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Telecommunications responsibilities will include cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.
Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
Tracking and trending operational characteristics.
Provide feedback to management on the effectiveness of existing standards and processes
Works with contractors and consultants for all system expansions, corrections and upgrades
Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per Coresite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Manage systems to avoid unplanned, customer-impacting outages
Navigate and utilize a CMMS system.
Provide day-to-day exceptional customer service and support.
Maintain and complete regular facility and security tours documenting and responding to found issues.
Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Trouble Ticket and Remote Hands Management
Fiber and Copper cabling terminations
Circuit path creation and verification
Coordinate and oversee power installations and upgrades
Work Order Completion Process
Infrastructure projects (Internal/Customer)
Cage and Cabinet Build-Outs
Rack and Stack
Use developed procedures to solve problems
Assist in asset and consumable inventory management.
Responsible for the tracking and proper labeling of all equipment per established procedures.
Incident escalation, response, and follow-up report writing
Manage building service requests through resolution.
Perform and complete work orders and customer service tickets in a timely manner
Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
Adhere to and promote CoreSite’s Principles of Operational Excellence
Provide applied mechanical and integrated control expertise for the entire data center
This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.
Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Water Treatment Systems
VFD’s and Pumps
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Network infrastructure and hardware
Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
Proven leadership skills
Excellent communication skills, both written and oral
Suite (Word, Excel, PowerPoint, Project)
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Operate Hand and Machine Tools (hammer, drill, saw, etc.)
Operate electrical tools such as a multi-meter or infrared camera
High School Diploma or greater
2-5 years of experience in the data center industry
Be able to pass an extensive background check including criminal history, professional references, employment and education verification.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand 1/3 – 2/3 of the time
Ability to walk 1/3 – 2/3 of the time
Ability to sit 1/3 – 2/3 of the time
Ability to climb and balance 1/3 – 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
Ability to reach with hands & arms 1/3 – 2/3 of the time
Ability to smell, talk & hear
Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!
Medical and Vision coverage through Cigna Heath Care
Telemedicine through MDLive
Dental Insurance through Delta Dental
Life Insurance and Short-Term & Long-term Disability Insurance fully paid by the company
Voluntary coverage benefits for Life and AD&D, Critical Illness, Accident Coverage, and Hospital Indemnity
Medical and Dependent Care Flexible Spending Account (FSA) Plans and Health Saving Account (HSA) Plans
401(k) retirement savings plan with a generous company contribution
Discretionary Annual Bonus and Equity Incentive Plan
15 days of Flextime
11 paid Company Holidays and Floating Holidays
School Visitation and Elder Care Paid Time
Free parking or a company contribution toward a public transit pass
Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.