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IQVIA Decentralized Clinical Trials (DCT) Implementation Manager (home-based) in Boston, Massachusetts

Responsibilities

Essential Functions

  • Leads internal and external meetings to gather requirements and information required to properly set up, configure and test the DCT platform for clinical trials.

  • Develops the DCT Platform Configuration and Testing Plan in collaboration with the client representative, DCT Lead, Data Strategy Lead, DCT IT IM, Product Management and Product Owners.

  • Develops timelines associated with set up, configuration and testing of the DCT Platform for each project

  • Provides input into the project specific Data Privacy Impact Assessment (DPIA)

  • Provides input into user training materials, if required

  • Accountable for the completion of end-to-end testing and go live prior to specified first patient-in date.

  • Serve as primary DCT Platform oversight and/or contact with customers and own relationship with the project’s key customer contact(s)

  • Collaborate with other functional groups within the company where necessary, including the traditional study team, RDS IT and client representatives to support milestone achievement and to manage study issues and obstacles related to the DCT platform.

  • Monitor progress against contract and prepare/present project information proactively to all stakeholders internally and externally.

  • Supervise problem solving and resolution efforts to include management of risk, contingencies, and issues. Take accountability for proactive contingency plans to mitigate risks related to set up and configuration of the DCT platform.

  • Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and /implementing appropriate corrective and preventative action plans related to the set up and configuration of the DCT platform.

  • Ensure the financial success of the project by completing set up, configuration and testing requirements on time and within budget.

  • Identify changes in scope and alert the DCT Lead to manage the change control process, including securing customer agreement to financial and milestone updates as necessary.

  • Identify and communicate lessons learned and best practices to promote continuous improvement.

  • Adopt corporate initiatives and changes and serve as a change advocate when necessary.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Typically requires 5-7 years of prior relevant experience, preferably in set up of technology solutions for clinical research studies.

Knowledge

Requires deep knowledge of system set up and testing procedures typically obtained through advanced education combined with experience.

Education

Education Level Education Details Req Pref

Bachelor's Degree, Technology, Life sciences or related field.

Additional Work Experience

Experience Details Req Pref

Requires advanced knowledge of job area, and broad knowledge of  other related job areas, typically obtained through advanced education combined with experience.

Requires 2-3 years of technical system set up experience or equivalent combination of education, training and experience.

Skills and Abilities

Skill/Ability Description Proficiency

  • Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions.

  • Communication - Strong written and verbal communication skills including good command of English language

  • Strong presentation skills.

  • Requires strong negotiation and customer management skills.

  • Problem solving - Strong problem-solving skills.

  • Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently.

  • Ability to make decisions, bringing clarity to disparate information to inform actions and drive results.

  • Organization - Planning, time management and prioritization skills Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances.

  • Prioritization - Ability to handle conflicting priorities.

  • Ability to work strategically to realize project goals, identifying and developing positive and compelling visions for the successful delivery of the project.

  • Quality - Attention to detail and accuracy in work.

  • Quality - Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.

  • IT skills - Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint.

  • Collaboration - Ability to establish and maintain effective working relationships with co-workers, managers and clients.

  • Excellent customer service skills and demonstrated ability to understand customer needs.

  • Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues.

  • Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences

  • Knowledge of clinical trials – Knowledge or willingness to learn about clinical trial conduct and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct.

Additional Skills and Abilities

Skill/Ability Description Proficiency

IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, Innovation and Ownership).

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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