Kforce Desktop Support Technician in Boston, Massachusetts

Kforce has a client in search of a Desktop Support Technician in Boston, MA.Summary:In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That's where you come in! You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Duties:

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen

  • Be helpful and understanding - provide the support you would want

  • Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual

  • Determine the most cost-effective repair to minimize customer downtime

  • Be proactive; Prepare reports for analysis of product failure trends and service issues

In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!Who You'll Work With:As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue!Experienced:

  • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience; A Certification - or able to obtain within first 6 weeks of employment

  • Solid experience and understanding of IT services and products

  • Enthusiastic about technology and willing to learn and stay on the cutting edge

Personable:

  • Relatable and responsible when interacting with all customers

  • Consultative approach to solving issues - Help us, help them

Reliable:

  • Able to transform technical IT solutions lingo into terms everyone understands

  • Impeccable follow-through to customer satisfaction

  • Will attempt to connect to anyone you meet, no matter how difficult

Go-Getter:

  • Insatiable desire for knowledge, independence, and success-strive for more than the status quo

  • Not intimidated by problems you've never seen before - confidence is key

  • Hungry to work hard and hungry to grow your career

Our client has been in business for 30 years due to the focus and commitment, not only to their customers, but to their associates as well. They refer to their associates as the heart and soul of their company and are committed to maintaining an office culture of respect, integrity and excellence. If you are interested in this amazing opportunity, please apply today!Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours