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Microsoft Corporation Developer Support Account Manager in Boston, Massachusetts

Developer Support Account Managers help our enterprise clients to achieve more through accelerated product adoption, process enablement, and the productive use of developer platforms and Azure solutions. They have the technical skills to advise across the entire customer solution lifecycle. They provide recommended practices for Azure app development and influence technical and strategic decisions to ensure positive customer outcomes.

In this role, you will provide our clients with product and application development expertise to help them accelerate their application development cycle and build successful applications. Your work will have both proactive, and reactive components.

Long-term relationship building with your customers, coupled with your diverse background and experience, will make you a trusted advisor to the customer. You will make recommendations on improving their application development approach and then broker access to Microsoft’s best people, resources, and services to help them achieve their goals.

Responsibilities

  • Help remove blockers to your customers’ adoption of Microsoft developer tools, platforms, and cloud services, and accelerate their digital transformation and journey to the cloud

  • Oversee the delivery of workshops, hackathons, and other proactive services

  • Work with Incident Managers to oversee the resolution of reactive support cases

  • Manage a portfolio of your assigned customers’ Developer Support contracts, tracking consumption of proactive and reactive hours and ensuring they realize the most value possible from their investment in Microsoft support to drive year over year renewals and business growth

  • Partner with account teams, customer success teams, product engineering teams and others to drive win/win outcomes for Microsoft and our customers

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

  • OR Master's Degree in Engineering, Information Technology, Business, or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience

  • OR equivalent experience.

Additional/Preferred Qualifications

  • Open minded and inclusive work style with background and experience in developing applications to solve complex business applications.

  • Cloud consumption planning and portfolio management experience

  • Prior experience as a developer or as a development consultant is highly desired

  • The ability to move between high level design review and “roll up the sleeves” type of development assistance across all phases of an application lifecycle

  • Very strong interpersonal and customer relationship management skills

  • Organizational, communication, project management, negotiation, and problem-solving skills

  • Technical breadth across one or more of the following areas required:

o Programming Languages and platforms such as . NET/.NET Core, Visual Basic, C/C#/C++, Javascript, Python, R

o Integrated Development Environments like Visual Studio, VS Code and Eclipse o DevOps culture, practices and tools such as Azure DevOps

o Open Source Software (OSS) experience (including linux) is a big plus!

o Cloud development practices and architecture patterns

o Web application development and javascript frameworks

o Relational and non-relational databases, Big Data, Machine Learning, Data Science

o Collaboration and SaaS platforms like M365, SharePoint, or Dynamics

This position may require 25%-50% travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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