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CVS Health Digital Strategy Advisor in Boston, Massachusetts

Job Description

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent healthcare.As a core member of the Digital Strategy team, this individual will both help develop our long-term Enterprise digital strategy as well as execute it, ensuring we translate our longer term strategic vision into products and solutions that help meaningfully address the core health and wellness needs of our members, customers, and patients. This is a unique role that will marry business and strategic rigor - requiring a person who can take complex problems and apply a structured approach to problem-solving - with an innovator’s creativity and “think customer” mentality. An eye and passion towards building meaningful products that consumers use and love, and towards healthcare are an absolute must. The role will both influence our 3-5 year strategic digital vision as well as bring-to-life a customer-focused innovation process to ensure we consistently keep our customers’ needs at the heart of what we do.To be the healthcare change agent we are seeking, this person must be entrepreneurial, high-energy, and intellectually-curious, and should be able to thrive in a high demand, performance-driven environment. This individual must be comfortable working with a high degree of ambiguity, working cross-functionally and influencing others. Previous mgmt. consulting experience is viewed as highly desirable (though a love of PowerPoint is not!) as is knowledge of health care and digital.Responsibilities:• Be willing to approach the big, hairy, unstructured problems prevalent in healthcare today, with a burning desire to do your part to solve these, and a willingness to roll up your sleeves to do the hard work required to get it done• Be able to develop a structed approach to solving seemingly intractable problems, including: scoping out the problem and identifying the key questions that need to be answered to get to a solution; developing a systematic approach to answering these questions; convincingly synthesizing outputs of your analysis, iterating where required; building buy-in with stakeholders along the way; and communicating outputs and insights in a compelling way• Be able to think and operate both at the highest, portfolio-wide level (go wide) and at the granular, “moments that matter” individual step of the customer experience level (go deep), with a desire to move between both to ensure we effectively translate strategy into execution in a way that drives positive customer outcomes• Be relentless in your focus on what’s important to the customer - their end-to-end experience with us, and the actual consumer outcomes we deliver – and in your orientation to value – and how we can maximize this for consumers, for our business, and for the healthcare system at large• Be able to juggle multiple balls in the air: assisting and advising strategically across a broad portfolio, while also owning and delivering against key initiatives with your name against them• Be able to work closely with key stakeholders from across our business (different Business Units, delivery partners, IT, Legal) • Be accountable, and live your sense of ownership

Required Qualifications

• 2 + years of experience in one of the following areas:o A strategic / business planning role, such as management consulting or corporate advisory o A healthcare strategy roleo A digital strategy role

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• Healthcare experience • Experience with digital health and wellness services• Digital strategy experience


• Bachelor Degree Required

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.