Thermo Fisher Scientific Digital Training Developer/Application Specialist -Chromatography & MS in Boston, Massachusetts
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services, we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com .
Job Title: Digital Applications Specialist
Reports To: Senior Operations Manager
Group/Division: Instrument Enterprise services
Position Location: US - Remote Global
FLSA Status: Exempt
The Technical Digital Applications Specialist will partner within IES and drive digital, remote training and applications support and drive the One Thermo Solution. This candidate will be responsible for IES Digital remote hardware & applications services to collectively deliver remotely utilizing digital training, augmented reality, virtual integration, improving the customer experience. The ideal candidate will possess technical expertise in driving the overall One Thermo Solution .
Partner in delivery of digital training within IES Specialists teams globally.
Transitioning from onsite FSE support to content, digital, augmented reality support of applications.
Virtual Integration with Product Support Engineering enhancing services within IES global field service.
Support of the One Thermo system Solution with hardware and applications support in delivering the workflow solutions for our customers.
Working with multiple Business units in driving work streams for faster, easier service deliverables.
Uses technical expertise, digital tools to guide FSEs and customers in resolving instrument issues.
Integrates the knowledge gained from field issues into the factory and field service knowledge repositories and knowledge base
Partner with colleagues' divisions in driving digital work stream solutions and system integration training.
Brings issues and recommendations from the field to the Service Integration Group (SIG), Quality/Product Support/Manufacturing Engineering groups.
Partner with the team in driving digital training, application and hardware Solutions.
Works with the IES Training Department, collaborating on material with the factories, service integration and the IES specialists' teams to conduct virtual training.
Minimum Education and Experience Requirements
Experience in areas anu of Thermo Fisher chromatography, Mass spectrometry, Elemental and Spectroscopy laboratory products is required.
Bachelor of Science degree: Science related, technical or other relevant degree, or equivalent experience with a high school diploma required.
Minimum of 5-10 years of technical experience in service operations and/or commercial environment
Non-Negotiable Hiring Criteria:
Proven ability to recognize and understand problems on sophisticated electronic, mechanical and optical instrumentation maintained in a laboratory environment
Ability to manage deadlines accurately, effectively and efficiently.
Ability to work independently
Capable of influencing peer group to deliver required changes.
Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.
Self-starter, with a high level of motivation and strong interpersonal skills
Great sense of urgency and an ability to inspire others
Solid communication skills, oral and written, and an ability to listen and process information
Basic instructional abilities (training).
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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