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ICF Consulting Group, Inc. Digital Web Specialist - Remote in Boston, Massachusetts

ICF is seeking a Digital Web Specialist (Remote) to support the ongoing web production and online product development activities of the Capacity Building Center for States, under ICF’s contract with the U.S. Department of Health and Human Services, part of the Children’s Bureau’s Capacity Building Division. The Specialist will support enhancement of customer experience and will be capable of coordinating web production including development of online products and applications using a variety of tools and systems with experience in search engine optimization (SEO), Section 508, W3C, and/or WCAG 2.0 Accessibility assessments, remediation, and testing. Incorporating best practices, the Web Specialist will work with the Digital Strategy Manager, other Web Specialists, and other identified content contributors to maintain and enhance the Center’s website.

This role is a remote/ work from home.

Key Responsibilities:

  • Work closely with the Digital Strategy Manager, Web Specialists, other staff, and partners to capture requirements for web tasks

  • Monitor workflow and status of project tasks and provide regular updates to managers and team via stand-up meetings and other frequent communications

  • Maintain project plans, develop standard operating procedures, and provide key written communications for stakeholders, including ad hoc and formal reports

  • Administer and publish web pages and help implement new functionalities for Mura and Drupal content management systems

  • Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, online writing, style, and web best practices

  • Provide Section 508 review on documents and web pages/e-learning courses using keyboard, automated tools, Assistive Technology (AT) and manual checks

  • Review key analytics and evaluation data to enhance web design and user experience

  • Help facilitate meetings and prepare materials and visual aids to effectively transfer information and gather input

  • Implement strategies to enhance web content for search engine optimization (SEO)

  • Provide training to non-technical staff

  • Ensure consistency in the work by contributing and updating existing documentations

  • Perform quality checks of end products and outputs

  • Help with strategic planning around ways to better support the client

Basic Qualifications:

  • Bachelor’s degree and coursework or training in Information Technology, Web Design and Development, Section 508 experience, SEO, User Experience, and Digital Communications

  • 3+ years of experience working on Section 508 Compliance and Accessibility

  • 3 years proven experience administering/maintaining websites and coordinating web production, especially for government websites

  • 3 years development of websites and other online channels and evaluating impact/success using Google Analytics.

  • At least 2 years graphic and web/interface design experience

Preferred Skills/Experience:

  • Strong quality control experience specific to an online environment

  • Experience using Teams and other Microsoft Office tools for collaborative work

  • Has worked in highly collaborative environment to gather and share input, and to address changing priorities

  • Experience capturing and tracking requirements and moving work ahead using various tools (SOPs, wireframes, comps, workflow/bug tracking, etc.)

  • Experience testing electronic documents (Video/Webinar, PDF, Word, Excel, and PowerPoint) for Section 508 compliance

  • Experience and knowledge of Section 508 requirements for IT software and hardware

  • Familiarity with Federal Government accessibility testing is preferred

  • Knowledge of Web Content Accessibility Guidelines (WCAG) 2.0

  • Understanding and experience with producing Section 508 compliant materials and accessible websites

  • Experience defining CMS templates based on user experience

  • Experience with database-driven web application development helpful

  • Has been responsible for professional written communications and reports

  • Proficiency with MS Office and Project, Adobe Acrobat and Creative Suite/Cloud, HTML, and Content Management Systems

  • Experience with human services or knowledge of child welfare issues and services (not required)

  • Experience tracking SEO performance, including SERP analysis

Professional Skills:

  • Strong organizational and coordination skills; has flexibility and communicates often

  • Excellent oral and written communication skills required

  • Ability to monitor and report on complex work

  • Ability to communicate effectively with both technical and non-technical staff

  • Ability to communicate directly via phone, email and sometimes in-person with client, content owners, course authors, document producers and 508 reviewers

  • Proven experience driving work within multi-disciplinary project team

  • Ability to work remotely in a collaborative environment

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Virginia Remote Office (VA99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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