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Hersha Hospitality Management LP Director of Operations in Boston, Massachusetts

Opportunity: Director of Operations

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.

  • Coordinate with corporate accounting department to oversee payroll functions.

  • Oversee and ensure internal audit standards are met.

  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Serve on the hotel’s safety committee.

  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Perform other duties as requested by management.

    Position Requirements

  • Associate or Bachelor’s degree preferred.

  • Intermediate knowledge of overall hotel operations.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Strongly independent and passionately unique, The Boxer Hotel channels the spirit of Boston, a classic New England city steeped in heritage, culture, and intellectualism. Occupying the city’s historic Flatiron Building on the western edge of Bulfinch Triangle, our Boston boutique hotel exudes relaxed sophistication with an urban industrial chic design that draws inspiration from the city’s New England roots. With our elegantly appointed guestrooms and suites, smart amenities, and central location close to the neighborhoods of North End, Faneuil Hall and Beacon Hill, The Boxer engages leisure and business travelers alike to experience the true essence of Boston—a metropolitan city with a small-town vibe.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

ID: 2022-40991

UltiPro Location Description: 107 Merrimac Street Boston Massachusetts 02114 US

External Company URL: www.hershahotels.com

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