Massachusetts Veterans Jobs

The UX Manager II collaborates and coordinates with technology partners, product, development and marketing teams to reach business goals while advocating for the overall user experience. This job partners with technology partners to ensure technical feasibility and flawless execution of UX strategy, and represent the customer point of view with digital, technology and business partners. This job manages a team of experienced UX Designers and is responsible for building, mentoring, and inspiring team members by providing vision and creative direction for specific projects and initiatives.

Key Responsibilities and Duties

• Manages strategy implementation to ensure user needs and business requirements are represented in features and functionality of system.

• Contributes to department strategy development that ensures user needs and business requirements are represented in features and functionality of system.

• Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.

• Communicates with senior leadership to influence others to accept current practices and approaches.

• Leads complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

• Manages performance of team through regular, timely feedback, and directs the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Career Level

8PL

Additional Responsibilities and Duties

• Lead a design team in delivering new web and digital experiences while partnering with content, research, analytics, web strategy, client marketing and development to support and advocate for modern best practices for end-to-end design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, wireframes, prototyping and final production designs for our end user experiences.

• Create a culture of optimization through user behavior and performance analysis to identify opportunities to optimize performance of the site.

• Oversee all work produced by the team, and ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.

• Develop strong process and partnership with development and contribution teams to facilitate complete and timely handoffs.

• Possess a strong understanding of agile design & development processes.

• Manage resources effectively to take advantage of efficiency opportunities to maximize strategic innovation.

• Advocate to elevate design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences.

• Lead team in collaborating closely with Brand and Digital & Customer Experience design teams to align with end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the team.

• Stay ahead of UX trends and looking for creative ideas and inspiration in parallel analogous worlds.

Preferred Experience & Qualifications

• 7+ years of UX design and /or design management experience

• Strong and demonstrated background in: marketing experience design; consumer product design; mobile platform design in an agile delivery model

• Strong and demonstrated background in: Figma, Sketch, InVision, and Miro

• Strong team management and team building skills. Demonstrated experience in leading and mentoring leads and individual contributors, as well as developing talent and upgrading craft skills

• Eager to be innovative and possess a strong ‘test and learn’ mentality

• Experience partnering closely with development teams to launch designs into market

#LI-KG1

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

Anticipated Posting End Date:

2024-11-21

Base Pay Range: $105,000/yr. - $175,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)