Massachusetts Veterans Jobs

The Disability Rights Information Specialist will work within the Disability Rights Unit, answering disability rights inquiries from the public by phone and email. Inquiries may cover matters related to reasonable accommodation, equal access, barrier removal, how to comply with disability rights laws, and more. Job duties: Orient callers to what type of issue they have (e.g. disability rights, tenant rights, consumer rights, customer service, looking for services) and point them in a useful direction, while setting realistic expectations. Answer disability rights inquiries from the public in topics such as employment, housing, state and local government, public accommodations, and transportation (typically done over the phone in 1-2 conversations, with email follow-ups): Assist individuals (including people with disabilities, advocates, landlords, employers, business owners, ADA Coordinators, local government) in defining their issues, goals and priorities. Discover the facts of the caller\'s situation and use plain language to explain what disability rights laws say and how they apply to the specifics of the situation Perform research, as needed. This might be legal research into official guidance, wording of the law, or case law. Assist callers in wording a reasonable accommodation request, verbally or in writing. Guide callers on the productive options the individual has for addressing their issue, including what they are legally required to do, best practice, practical approaches, and pointing them to organization that provide the assistance they need. Communicate and maintain clear boundaries: MOD is not an enforcement agency, so we do not report complaints, investigate, or enforce the law. Identify systemic issues and disability rights questions that MOD could address. Undertake individual or team projects, such as: Review or write new guidance and training materials. Participate in outreach activities and events. Maintain accurate records, provide information for reports and follow policies, including public records, protection of private information, and record retention. Essential Skills: High level critical analysis skills and experience. Resilience to handle difficult conversations. Ability to think on your feet and direct a conversation productively and respectfully. Strong research skills to find and evaluate the information needed for someone\'s situation. Problem solving skills and experience, such as resolving demanding customer service issues and complaints. Ability to communicate complex and nuanced information in digestible language and to adjust your communication depending on the individual\'s needs. Problem solving skills and experience, such as resolving demanding customer service issues and complaints. Reliable and independent. Excellent judgement for when to consult or ask questions to ensure that you never give out inappropriate guidance. Intellectual curiosity and skill at learning a lot of information. Ability to establish and maintain effective working relationships. Ability to work with computers, particularly Microsoft Office. Ability to travel within Massachusetts for events (possibly 1-2 days per year) First consideration will be given to those applicants that apply within the first 14 days. MINIMUM REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business admin., business mgmt or public admin. coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor\'s or higher with a major in business admin., business mgmt or public admin. may be substituted for the req. experience. A Bachelor\'s or higher with a major other than business admin., business mgmt or public admin. may be substituted for a max. of one year of the req. exper ence.