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ABM Industries Duty Manager in Boston, Massachusetts


Annual Salary Range: $65,000.00-$75,000.00 US Dollars

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Shift: Flexible Schedule Required for 24 Hour/7 Days a Week Environment. Shifts Hours are Day (6:30am-3:00pm), Afternoon (2:30pm-11:00pm) Overnight (10:30pm-7:00am). MUST be available for Overnight Shift.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management ( . 401K – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Position Summary:

The Duty Manager is responsible for the direct oversight of supervisors and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. This role is located at an Airport facility with 24 Hour and 7-day a week service hours, schedules may vary due to the need of the business.

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

  • · Monitor and maintain staffing levels with the assistance of the local Human Resources Department.

  • · Ensure that future schedules are complete (days off, vacations, etc.)

  • · Ensure all call-offs are covered.

  • · Manage daily schedules and accommodate increased/decreased client staffing requests.

  • · Manage employee lunches and breaks.

  • · Manage the No-Fault Attendance Policy

  • · Communicate with Client representatives on a frequent basis regarding operations.

  • · Maintain daily shift report for managers.

  • · Perform basic administrative and payroll functions (as required).

  • · Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.

  • · Effectively coach, counsel and discipline employees.

  • · Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.

  • · Set positive, professional example for workforce.

  • · Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

  • · Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

  • · Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

  • · Miscellaneous duties as assigned

Supervisory Responsibilities:

· Supervisors and Front-Line employees

Language Skills:

· Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public. Must also possess and utilize effective listening skills.

Math Skills:

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Computer Skills:

· Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

· Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

· Employee must comply with the Company’s management grooming standards and must wear the SIDA badge/Airport ID at all times.

· Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.



· High school diploma or GED required. College degree or equivalent work experience preferred.


· Previous management experience preferred.

· Previous airport experience preferred.


· Must be 18 years of age or older.

Flexible Schedule Required for 24 Hour/7 Days a Week Environment. Shifts Hours are Day (6:30am-3:00pm), Afternoon (2:30pm-11:00pm) Overnight (10:30pm-7:00am). MUST be available for Overnight Shift.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.