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Keurig Dr Pepper eCommerce Fraud Prevention Specialist in Boston, Massachusetts

Job Overview

The Fraud prevention specialist will join the B2C support services team and be responsible for minimizing eCommerce

fraud losses by reviewing and analyzing consumer orders, behaviours and interaction data. They will collaberate internally and externally, taking preventative measures to reduce fraud while ensuring a frictionless experience for our consumers.

They will work to educate agents to effectively utilize our process to deter these scenarios. The focus is to protect the KDP

brand from actions that result in revenue and inventory losses.

Essential Duties and Responsibilites:

  • Detect and investigate patterns of abnormal or suspicious behavior and fraud trends

  • Validate discounted and zero-dollar orders

  • Monitor challenged or blocked orders; make decisions to cancel or allow based on research results

  • Investigate and respond to chargebacks to maximize recovery of funds

  • Understand fraud management tools and methods and identify opportunities to enhance performance or make rules adjustments

  • Communicate with consumers, partners, or vendors to confirm and validate information

  • Create job aids and reference materials to help educate teams on preventative functionality and processes

  • Escalate complex or unusual cases to leadership and appropriate teams

  • Report on fraud activity sharing meaningful insights with key stakeholders

  • Responsible for maintaining SLAs while mitigating risk to the Company

  • Other duties as assigned

Requirements

  • Associates Degree preferred or equivalent experience

  • 2 plus years of experience in eCommerce focusing on operations or fraud prevention

  • Experience using Fraud monitoring software

  • Experience with Amazon or other eCommerce marketplaces

  • A complete understanding and commitment to emphasizing excellence in service is critical

  • Strong organizational, time management and problem-solving skills

  • Effective understanding of order management, fraud and Customer Service systems and tools

  • Self-motivated, results-oriented and capable of working effectively individually and in a team environment

  • Computer experience using Microsoft Office suite or similar software. Intermediate or higher

Company Overview

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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