Job Information
Children's Hospital Boston Employee Services Specialist in Boston, Massachusetts
76847BRJob Posting Title:Employee Services SpecialistDepartment:Human ResourcesAutoReqId:76847BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Human ResourcesJob Posting Description: This Employee Services Specialist will:
Serve as initial resource for employees and respond to inquiries regarding benefits, policy, HR programs and employee record information.
Provide exceptional and timely customer service, primarily through telephone and email interaction with employees.
Determine the appropriate course of action to bring issues and cases to resolution.
Ensure all documentation and information is complete, secure and compliant.
Reviews issue and cases with supervisor, seeking advice and counsel where specialty/more advanced expertise is required.
Process all HR related transactions with speed and accuracy and in compliance with policies and practices.
Maintain strong collaboration with other areas of Human Resources and Hospital departments.
Assist with employee record maintenance as required.
Provide other HR administrative support, including but not limited to employment verifications and HR voicemail retrieval and response.
Provide Onboarding administrative support during high volume periods.
To qualify, you must have:
Associate’s degree and at least one year of experience in human resources or two years of progressive client service work within a complex corporate environment
Analytical skills to resolve problems of a routine to moderately complex nature requiring the use of mathematical or technical principles and in depth cross functional knowledge.
Demonstrated ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Accuracy required with speed of processing data, strong technical aptitude, attention to detail and ability to multi-task.
Requires the highest level of customer service and quality in all interactions and transactions.
Bilingual communication skills (verbal and written) a plus
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid