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SS&C Technologies Engagement Manager in Boston, Massachusetts

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Overview:

Eze Software is seeking an Engagement Manager to join the Client Engagement Team in our New York, Boston, San Francisco, Chicago office. We are looking for an organized individual that can coordinate with a variety of teams, communicate with project managers, and drive software solutions to completion. If you like working with technology and participating in projects in a fast-paced environment, we want to hear from you!

Engagement Managers on the Client Engagement team play an essential role in nearly every phase of Eze Software’s most critical client projects, from project design to delivery. Collaboration is an important part of the role, to ensure that the software requirements are understood and implemented to plan, ultimately driving client satisfaction through effective project execution. In addition, Engagement Managers are responsible for creating effective, scalable, and supportable configurations through testing and analysis of different workflows. We expect the individual to help develop and apply best practices with an eye on constantly improving team’s effectiveness.

Day to Day:

  • Implement, configure and test Eze Software’s product suite with a focus on core Order Management functions

  • Manage multiple projects across global clients and help address the queue of implementation work

  • Work alongside Engagement Managers and Senior Engagement Managers to provide assistance as they manage all aspects of the Eze OMS implementation from gathering and documenting business requirements to outlining systems configuration and integration concerns

  • New implementation workflow configurations including workrooms and views

  • Assist with and coordinate user acceptance testing and configurations

  • Assist with and coordinate disaster recovery tests with clients and IT partners

  • Assist with system configurations for new fund launches, new asset classes and new markets

  • Communicate directly with clients to gather information in order to create and execute technical configuration requirements

  • Coordination and collaboration with internal team members, clients and third parties, providing status updates in accordance with team policies

  • Actively engage with stakeholders to identify areas of inefficiency and improve internal team processes

  • Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects

  • Obtain core business knowledge of the investment management industry by working with our clients to understand their workflows from a technology and industry perspective

    Minimum Experience:

  • Bachelor’s degree required

  • 2-10 years of professional experience in either a financial services or technology support role preferred

  • Demonstrated project management and organizational skills; must have the ability to prioritize and manage multiple projects effectively in a fast-paced environment

  • Must have analytical thinking and problem solving abilities

  • Effective communication skills to set internal and external expectations

  • Working knowledge of relational databases, Windows server environments and experience learning new technical tools

#LI-Eze

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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