Teleperformance USA Executive VP Business Development - Retail & e commerce in Boston, Massachusetts
The Retail/eCommerce vertical is very dynamic within Teleperformance we are collaborating with global eCommerce Platform, Online Retailers and Disruptive Retail Tech leaders offering a full suite of services ranging from Sales, Customer Services, Technical Support, Trust & Safety, Community Management to Anti-fraud/anti-counterfeit solutions.
As the global sales lead for the Retail/eCommerce Vertical at Teleperformance, you will have the responsibility to grow the Revenue and GM in the vertical, focusing on the below areas:
Strategy and Roadmap - competitive SWOT analysis on how to make TP the undisputed leader and go-to partner analyzing the market, competition, clients, and prospects opportunities.
Lead and develop the Vertical sales team - define an optimal sales force structure
Build and keep updated Teleperformance G2M in the vertical.
Constant benchmarking to understand and drive best practices (from external sources and from best-in-class operations within TP
Research market / industry for new trends and pilot new Tools / practices within TP
Conceptualize (invent), experiment and roll out new tools / practices.
Creates a culture of success & ongoing business and goal achievement to overachieve New Business number commitment (X2 market growth minimum)
Build and maintain a healthy pipeline
Deliver comprehensive reporting on all plans/strategies/financials
15+ years experience in Business Development, CX, Transformation
Proven track record in building and leading consultative sales teams, driving performance, and financial results,
Good understanding of CX related digital technologies,
Consultative solution based executive relationship development
Entrepreneurial thinking, curiosity
Interpersonal skills, self-confidence, and team-work mindset
Excellent communication skills, with an ability to drive C-level interactions
Proven ability to work in complex matrix organization
Able to cope with pressure
Demonstrated decisiveness and leadership.
Highest standards of ethical behavior.
Bachelor's degree preferred.
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