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State of Massachusetts Family Resource Center Program Manager in Boston, Massachusetts

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

We are seeking a dynamic individual for the role of Family Resource Center (FRC) Program Manager. Our ideal candidate will be responsible for enhancing strategic and solid partnerships between the agency and community organizations on behalf of families and children. The Manager will be the primary liaison with contracted service providers as well as any services that will be delivered by U Mass Medical Systems.

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Duties and Responsibilities (these duties are a general summary and not all inclusive):/*

  • Provide effective oversight and support in the development, implementation, coordination and evaluation of a network of Family Resource Centers across the state.

  • Provide technical assistance in complex and ambiguous contexts where competing interests and approaches may exist.

  • Create mechanisms for internal/external evaluation of all engagement initiatives

  • Administer a system for routinely obtaining feedback from families served by FRC and its contracting agencies.

  • Conduct ongoing assessment of FRC operating system and service levels, processes, and workflows identifying system or programmatic barriers as appropriate,

  • Work with FRC’s to initiate change as needed to ensure they function in cost effective and efficient manner, consistent with DCF overall goals and objectives.

  • Supervise a staff consisting of a Lead Trainer.

  • Monitor implementation of tracking tools for incoming family members and referrals

  • Develop and distribute meeting schedule for program manager meetings

  • Coordinate site visit to programs and monitor implementation of program practices

  • Provides contract management oversight

  • Ensures requirements for the FRC’s, trainings and data are in compliance with legislative requirements

  • Establish regular contact with FRC’s

  • Data analysis/reporting

  • Other duties, as assigned

/_Preferred Qualifications_:/

  • Master’s level training in Social Work, Community Development and/or Urban Planning, Psychology, Sociology, Human Services or a related field.

  • A demonstrated commitment to the agency’s core practice values and theability to revise core work processes and policies to align them with practice values.

  • Familiarity of principles and practices of human services, child and family welfare, legislature, and industry trends/developments.

  • Strong analytical skills in order to quickly assess situations, identify trends, develop solutions and apply critical assessment to the larger context

  • Skilled facilitator, with the ability to inspire others, and engage learning communities

  • Expertise in community-based interventions to improve outcomes for low income, culturally diverse families and communities.

  • Competence in resolving problems and conflicts in a diplomatic and tactful manner.

  • Record of developing and implementing program strategies with external constituents; ability to form and maintain collaboration among partners.

  • Outstanding organizational, written and oral communications skills; attention to detail.

  • Ability to work under pressure and manage projects with a high degree of accuracy.

  • Demonstrated program measurement, reporting and evaluation skills.

  • Capacity to maintain accurate records and exercise discretion in handling confidential information.

  • Proven ability to supervise, including the planning and assigning of work according to the nature of the job to be accomplished; Leading and developing high-performing teams.

  • Proficient usage of Microsoft Office products including Word, Excel, PowerPoint and Outlook.

  • Bilingual preferred

/_The following skills and abilities are essential to be successful in this position_:/

  • Managing a team of direct reports; empowered management in engaging and developing teams.

  • Forward looking, action-oriented team player with a proven track record of working collaboratively with constituents across multiple levels of the agency and the Commonwealth.

  • Ability to resolve problems/conflicts in a diplomatic and tactful manner.

/Please ensure that you attach a resume with your application submission to this requisition./*

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//Pre-Hire Process:/*

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A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

  • Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

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MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least five years of full-time, or equivalent part-time, supervisory or managerial experience in business administration, business management, or public administration.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Community and Social Services

Organization: *Department of Children & Families

Title: Family Resource Center Program Manager

Location: Massachusetts-Boston-600 Washington Street

Requisition ID: 190000L8

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