Job Information
KR Wolfe Field Service Technician in Boston, Massachusetts
Summary
In the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Boston area. You will be provided with all necessary tools, PPE, and resources to provide KR Wolfe’s customers with Best-in-Class customer service and support. FSTs operate under minimal supervision within their geographic territory, enjoy being home-based, and are afforded a company vehicle, laptop, and cellular phone. Willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations)
Duties and Responsibilities
Adherence to KR Wolfe’s Mission, Vision & Values
Must demonstrate SPIRIT in all work that is performed
Must understand, follow & promote company’s Mission, Vision & Values at all times.
Must lead by example.
Pay Range: $23.00 to $30.00 per hour
Core Responsibilities
Adhere to all KRW policies and procedures at all times.
It is required that at all times each employee be presentable and follow KR Wolfe’s dress code including the use of appropriate safety gear.
Employee must accurately complete daily timecard, document activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done on a daily basis.
Employee shall care for and ensure all company and client property remains in good condition.
Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, Salesforce etc.).
Employee must demonstrate professional etiquette with team members, superiors & clients at all times.
Employee shall demonstrate strong oral and written communication skills at all times.
Employee will perform basic math.
Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
Employee must read, interpret and understand schedules.
Employee must demonstrate positive customer communication at all times.
Employee must maintain environmental awareness at all times.
Employee must adhere to safety measures at all times.
Knowledge, Skills, Ability, and Experience Required
You will be working independently and proactively managing your time in a dynamic and fast-paced environment.
You will work with the internal support groups (Technical Services, Logistics, Customer Service, and others) to provide the highest level of customer satisfaction to KR Wolfe’s customers.
Perform all customer contact regarding scheduling and completion of all work within the service territory.
Scheduling and completion of service visits in the time frame mandated by service organization norms and protocols.
You will ensure proper administration and management of the territory workload as well as properly document service call completion, capture trend analysis and provide appropriate documentation to customers.
You may travel outside your territory occasionally to support fellow engineers in other territories and to attend training.
Occasional overnight travel may be required.
Physical Attributes:
Lifting of up to 50 pounds on occasion.
Who you are:
Basic Qualifications:
High School Diploma or GED
Valid driver’s license
1+ years of field service experience with Electro-Mechanical devices
1+ years of experience working with Microsoft Office
1 + years of experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings
1+ years of experience in testing, repairing, and maintaining capital equipment
1+ years of experience working with electronics and computer background
1+ years of experience in the use of mechanical and hand tools and service test equipment
Preferred Qualifications:
Technical degree in areas such as Plumbing, Electronics, Computer Repair
Associates degree in engineering, science, or technical field
Previous professional experience in Plumbing, Electronics, Computers
Experience with Reverse Osmosis and water purification technologies
Work independently with limited supervision and in an established team setting
Willing to work outside of normal business hours as business needs dictate, including willingness to work overtime as required
Effective communication and customer service skills are essential with the aptitude to deliver “Best in class” customer satisfaction
Previous experience with credentialing vendors and willingness to accept customer site entry requirements (i.e. background checks, drug screens, vaccinations)
PRE-REQUISITE Credentialing, Vaccine, and Training Requirements
Employees are required to have the following credentials, vaccines, and training prior to being placed in this position:
Negative TB Test
Negative 10 Panel Drug Test
Valid Driver License and acceptable driving record
May Be Required:
MMR Vaccine
Hepatitis B Vaccine Series
Varicella Vaccine
Tdap Vaccine
OSHA 10
Flu Vaccine
Covid-19
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