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Plymouth Rock Assurance General Adjuster/Large Loss Adjuster, Property - Homeowners Insurance in Boston, Massachusetts

Plymouth Rock Assurance is looking for an experienced General Adjuster/Large Loss Adjuster responsible for investigating, negotiating, evaluating, and settling first party property claims. The individual will handle highly sensitive and complex claims, typically in excess of $100,000 across all coverage features. Regional travel will be required to support the needs of the claim’s organization. You will be part of a fast-moving team, expected to provide excellent customer service and help enhance our process and culture with your insight and experience. This position will cover northern (NE) MA, CT, NH area.

Essential Functions and Responsibilities:

  • Conduct thorough field investigations and management of large loss/complex files

  • Utilize claims handling and estimation software to write accurate estimates for customers’ claim settlements

  • The ability to identify and investigate subrogation potential and liability exposures

  • Accurately evaluate and apply policy coverage and adhere to State requirements

  • Set timely and appropriate claim reserves and provide large loss reports to management

  • The skills to effectively negotiate with Public Adjusters, General Contractors, mitigation/restoration vendors and attorneys

  • Handle losses in accordance with quality standards and regulatory compliance

  • Meet targets for service, accuracy, productivity and expense management

  • Provide expert customer service

  • Maintain proactive communications and set reasonable expectations with customers

  • Appropriately represent the company by executing a high level of service and maintaining professionalism at all times

  • Regional travel to loss sites and perform inspections/re-inspections of the premises


  • Bachelor’s degree preferred

  • Seven years of homeowners adjusting experience or equivalent

  • Experience handling large losses/fire losses on a regular basis

  • Ability to obtain licensure in applicable states and complete CE credit/classes where necessary

  • Mastery of Xactimate X1 preferred

  • Proficiency in the Microsoft Office suite of software

  • Comprehensive understanding of: State specific claims handling compliance regulations; property homeowner policy; and claims processes;

  • Familiarity with water mitigation auditing programs preferred

  • Must have strong interpersonal skills and the ability to effectively communicate with policyholders and outside vendors to ensure that results are meeting our standards and objectives

  • Must possess excellent writing skills

  • Valid Driver’s License and proficient driving record

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job ID: 2021-1956

External Company URL:

Street: 695 Atlantic Ave