House of Blues General Manager - House of Blues Boston in Boston, Massachusetts
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Full responsibility for all aspects of venue business operations.
WHAT THIS ROLE WILL DO
Venue Recruitment, Development and Management
Anticipates management hiring needs; interviews appropriately and within HOB guidelines and legal parameters; makes sound and supportable hiring decisions; oversees Associate GM in ensuring that venue recruiting is handled in legal, appropriate and effective manner; consults with Home Office on all Department Head level hiring and compensation decisions before extending offer.
Clearly communicates performance expectations to direct reports; provides constructive and consistent feedback to Department Heads; confronts performance/conduct issues with direct reports and other members of management promptly and directly; creates incentives for improvement and development; sets realistic and attainable goals for Department Heads and provides encouragement and direction; prepares timely and productive performance appraisals of all Department Heads; oversees Associate GM in preparation performance appraisals for other managers; oversees all management compensation decisions and ensures decisions are made within parameters of HOB Compensation Program; prepares written action or development plans for Department Heads, where appropriate; assesses Department Head competencies in accordance with Performance Development Program; creates and implements Manager Development Plans in accordance with the Performance Development Program; ensures that Department Heads’ development goals and objectives are being met; ensures that Department Heads are consistently providing feedback and development to hourly and management Team Members; regularly consults with Home Office on Department Head development issues.
Oversees all management discipline and terminations, with HR Manager and Associate; responds to misconduct/policy violations immediately, consistently and in accordance with HOB procedures; ensures that all disciplinary matters are handled after thorough investigation and gathering of facts; ensures that written disciplinary action is taken, as appropriate; ensures follow through on all consequences identified in disciplinary actions; follows all HOB procedures on terminations, including consulting with HR Manager in advance of all terminations; handles all discipline and/or terminations in a professional, unemotional and respectful manner and ensures that all HOB managers do the same; consults with Home Office on all Department Head disciplinary matters or terminations.
Encourages all Team Members to come forward with work-related issues problems or conflicts; is available/approachable to assist in resolution of disputes; listens empathetically to all involved in issue; remains objective in all disputes; gathers all facts before reaching conclusions; responds promptly to all issues and concerns; strictly follows HOB Open Communication Policy and ensures that all managers create an environment where Team Members are encouraged to raise issues in any productive manner; involves HR in Team Member or management disputes, when appropriate; allows Team Members/Managers to develop resolution when appropriate; handles all issues in a positive, respectful manner.
Ensuring Compliance With Workplace Standards: Constantly monitors environment to ensure workplace free of discrimination and harassment; responds immediately and appropriately to any issue of workplace harassment; notifies HR of any issues; actively discourages off-color or inappropriate joking, stereotyping or teasing (including any racial, ethnic or sexual slurs), negativity and gossip; maintains a high personal standard of professionalism; acts as a positive role model in both on-duty and off-duty conduct; immediately responds to any suspected illegal or unauthorized activity by HOB Team Members while on duty or on HOB property; protects confidentiality of all HOB and Team Member information; ensures respect for Team Members’ privacy.
Facilitates productive and concise meetings: (i.e. department head, manager and all-staff meetings) Ensuring positive interaction among all participants; ensures positive inter-departmental communication; keeps all members of management and hourly Team Members apprised of and excited about venue or company-wide happenings; accepts feedback and development in positive, non-defensive manner; encourages open and candid discussion among team; encourages debate and positive confrontation among team; shares useful information with other venues and with home office; responds promptly to all e-mails, voice mails, pages, or calls from staff, other members of management team or Home Office.
Overall Venue Leadership: Creates culture and character for the venue and the work environment through his/her own conduct as well as by constant awareness of actions of all managers; acts as resource for entire venue; ensures that all Team Members have a compassionate and empathetic forum to raise concerns; ensures prompt response to all Team Member issues; responds in a compassionate (but fair and consistent) manner to all individuals; accepts ultimate responsibility/accountability for actions of all venue management; maintains personal contact/interaction with Team Members of all levels throughout venue; creates and encourages synergy between all venue departments; mediates and resolves disputes among departments; takes active leadership role in all venue emergencies; creates environment where individuals are unafraid to be creative, take risks, express differing viewpoints; while ensuring that all management is supportive (both publicly and privately) of ultimate decisions; monitors enforcement of and ensures compliance with all HOB venue and company-wide policies standards; work cooperatively with General Counsel on all venue litigation matters; ensures that all venue permits, certificates and licenses are maintained, up to date, and posted, as required by law; encourages and fosters positive, cooperative relationship between all venue personnel and the Home Office.
Manages/Develops Management Team: Accurately assesses individual’s strengths/weaknesses; builds an integrated team with individuals of different strengths; exhibits consistent commitment to developing individuals; coaches and develops individuals through positive modeling and consistent, unemotional feedback; ensures all managers are aware of all individual performance/conduct concerns or issues; completes timely performance appraisals for all department heads and ensures department heads do same for their team; motivates management team to achieve venue and corporate goals; holds managers accountable/follows through on consequences when managers’ fail to meet HOB standards; builds managers’ confidence through constructive feedback, deserved praise and regular recognition; empowers managers by giving clearly- defined results to be achieved, and the tools, information and authority to achieve them; follows the precept of “Praise in Public/Punish in Private.”
Talent Relations: Understands music industry trends, works with talent buyer in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent; analyzes the financial results of the different types of talent choices; resolves conflicts between talent and sales & marketing departments in best interests of overall venue; ensures that needs of artists and industry representatives are met and that artists receives excellent experience in playing the venue.
Sales & Marketing: Analyzes demographics of the market and looks for opportunities to increase markets; works with marketing and promotions staff to create internal, external promotions; analyzes media spending; determines allocation of resource for public relations and collateral materials, internal and external promotions; establishes measurable or quantitative standards to gauge success of marketing efforts; Identifies and develops sponsorship opportunities and strategic alliances; analyzes and assesses best use of media dollars; actively participates in creating venue marketing plan and media buys; manages marketing, publicity and promotion staffs; ensures that sales & marketing database is being optimally utilized; ensures that all sponsorship programs (both venue and Home Office generated) are fulfilled completely and satisfactorily; with Director of Sales, identifies sales opportunities and strategies; balances special events opportunities with other venue departments’ needs and overall venue revenue opportunities; reviews all special events contracts for profitability and feasibility for execution; ensures that all special events are executed to HOB standards of excellence.
Physical Plant/Facilities Management: Constantly scrutinizes physical facilities and ensures that building and all building facilities are properly maintained; ensures that art, surface painting, and design décor are maintained and up to HOB standards; conducts bi-annual art and aesthetic assessment and ensures follow through with all warranted improvements; ensures that all equipment is being adequately maintained and is in good working order; ensures that all physical facilities are in full compliance with all health, safety and fire codes; oversees any venue construction/development projects Ensuring Optimal Perception of HOB
Community/Political/Partner Relations: Fosters cooperative relationships with joint venture partners, neighbors, and communities; manages relationships with best interest of House of Blues in mind; is accommodating and conciliatory with neighbors, partners, community as necessary to further House of Blues’ interests; acts as spokesperson for the venue; ensures compliance with all state and local regulations and ordinances regarding venue’s business; interacts productively with representatives of regulatory agencies; seeks out opportunities to contribute to the local community; maintains relationships with local elected and appointed officials; educates community as to mission of House of Blues and the IHOBF; encourages sponsorship of Foundation; creates business relationships with other businesses and organizations in the community; ensures Team Members and guests respect rights and interests of neighbors and community; represents the venue publicly and to the media in an articulate, positive manner; listens empathetically to members of community and is responsive to community concerns.
Guest Relations/Guest Experience: Portrays an energetic image of HOB to all guests; listens empathetically to all guest complaints/concerns; resolves all guest complaints/concerns in a prompt, professional, and accommodating manner; ensures guests receive appropriate follow up; oversees comp and VIP guest list issues and ensure that appropriate guest/VIP accommodations are made; monitors shoppers’ reports and ensures that feedback from shopper’s reports is acted upon promptly and that any issues raised are rectified;
Maintain HOB Standards: Ensures that Department Heads observe and enforce all HOB standards and policies, as outlined in the Team Member Handbook and training manuals. Develops ways to increase focus on Vedic principals, Unity and Diversity, and other HOB values.
Enhancing Revenue/Controlling Costs
Strategic Planning/Forecasting: analyzes prior year financial data and industry or local trends to assess business prospects and issues facing venue for coming year; prepares aggressive but attainable annual budgets in conjunction with Home Office and venue department heads; constantly monitors (weekly and period) P & L and other financial data and monitors actual performance to plan; develops strategies to achieve (and exceed) targeted results and minimize costs; reacts to changes and in local conditions or business by modifying or correcting strategy; in conjunction with venue Controller, prepares weekly General Managers’ Report, providing accurate numbers and detailed narrative on current business influences and conditions; oversees Associate GM in weekly labor and sales forecasting;
Generate/Enhance Revenue: Develops long and short term revenue growth plans to enhance business opportunities for the venue; constantly maintains balance between the revenue function and cost control function so as not to sacrifice one at expense of other; maximizes existing revenue opportunities and constantly seeks out new revenue opportunities (including off-site opportunities); with Associate and AGMs, develops frequent and creative daily or weekly sales incentives/contests for team; maximizes total venue revenue through consideration of interrelation of departmental activities (i.e. special events creating retail revenue opportunities); maximizes local sponsorship revenue in manner consistent with existing Home Office sponsorship plans.
Cost Controls: ensures that all cost control programs are in place and running smoothly (i.e. food & beverage inventory system; labor cost systems); maintains constant attention to all venue expenditures; ensures that all members of management are aware of venue performance on cost control issues and are focused on a daily basis on reducing costs; oversee Associate in controls over specific line items; ensures that cost saving ideas are shared throughout venue and with other venue management; monitor all potential liabilities and ensure that actions are taken to reduce potential venue liabilities; monitors all venue contractual obligations and ensures that all contracts are executed after review by General Counsel.
WHAT THIS PERSON WILL BRING
Responsible Alcohol Awareness Training Certification or Equivalent
Bachelor’s degree in business or related field
Minimum 5 years experience as a general manager in a hospitality related business
Flexible Schedule (days/nights, weekends, and holidays)
Tolerance of all cultures, music and art forms
Resort Operating experience preferred.
College Degree in related field
Point of Sales knowledge
Interest in wines, spirits, and Mixology
Interest in Night Life
Cash handling experience
Experience recognizing valid ID's
Experience in a live music environment
Physical Demands/Working Environment:
Working environment is fast-paced and often loud and stressful
Must be able to lift or move up to 75 lbs using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.