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FirstService Residential General Manager in Boston, Massachusetts

Job Overview:

As a High-rise General Manager, you’ll be responsible for Managing and administering the day-to-day operations and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community. The purpose of this role is to enhance communication and create effective oversight of staff and operations. The General Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

Your Responsibilities:

  • Provide input and assist the Board with the preparation of the Association’s annual budget

  • Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping

  • Assist Association and In House counsel on collection matters and monitor maintenance fee accounts

  • Monitor and report monthly financials

  • Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)

  • Manage bid process, review bid spec proposals and comparison spreadsheets and make boar d recommendations as appropriate .

  • Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed.

  • Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices

  • Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting

  • Coordinate activities of association professionals including attorneys, auditing firms and engineering firms

  • Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.

  • Team building to unite staff and create a cohesive working environment.

  • Manage performance and discuss concerns regularly of all direct reports and team members.

  • Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.

  • Support the roll out and implementation of company & business unit initiatives and strategies.

    Skills & Qualifications:

  • Bachelor’s Degree or equivalent relevant work experience

  • Minimum 7 years relevant work experience required , preferably in hospitality, property or facilities management

  • Minimum 2 years project management experience

  • Experience managing large direct or indirect staff

  • Possess working knowledge of budgets and fiduciary responsibility

  • Demonstrated decision making ability

  • Demonstrated written and verbal communication skills

  • Working knowledge of legislation impacting property management, preferred

  • Strong understanding of proposal/bid process

  • Possession of or willingness to obtain CMCA/AMS certification required

  • Critical thinking, problem solving, judgement and decision-making abilities are necessary.

  • Proficiency in computer programs like Microsoft Office, Outlook and Windows required .

  • Ability to work with sensitive and/or confidential information.

    What We Offer :

    As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

    Compensation :

    $ 100 ,000.00 - $ 120 ,000.00 annuall y

    Disclaimer Statement :

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time .