Job Information
Children's Hospital Boston Gift Services Assistant (Per Diem 15 Hours) in Boston, Massachusetts
76078BRJob Posting Title:Gift Services Assistant (Per Diem 15 Hours)Department:Children's Hospital Trust AutoReqId:76078BRStatus:Full-TimeStandard Hours per Week:15 Job Posting Category:Development/Fundraising Job Posting Description: As a member of the Trust Gift Services team, the Gift Services Assistant is responsible for the processing of all fundraising revenue for the Hospital, including entering and retrieving donor information on an extensive database, processing mail, and preparing checks for deposit. Tasks must be completed with a high degree of accuracy and efficiency, requiring an understanding of financial internal controls and compliance, and in collaboration with senior positions across the Trust and Hospital Finance.
This is an Ongoing Per Diem role, (15+ hours weekly) with onsite shifts 2-3 days per week from 8:30am – 2:00pm. There will also be opportunities to work remotely.
This Gift Services Assistant will:
Create or edit records on existing database, ensuring that all records conform to established standards.
Open, sort, and process mailed donations.
Process credit card transactions for gifts received by phone and through caging returns.
Prepare checks for deposit, (i.e. sorting, date stamping, copying, appropriate distribution, totaling checks/cash) and reconciling deposits.
Enter gifts through batch entry in database, ensuring accuracy of amounts and codes and that gifts are directed by donor intent.
Prepare and send receipts to donors.
Provide customer service to donors and respond to donor gift inquiries under the guidance of team manager.
Escalate problems, potential discrepancies, or entry issues to manager as needed.
Provide general administrative duties for the team, including return check letters, declined credit card letters, and other duties as assigned.
To qualify, you must have:
High School Diploma/GED, Associate's Degree preferred
At least 4 years of experience in banking or a financial institution that includes completing financial transactions, account research, and customer service.
Associate’s Degree may substitute for work experience.
Basic analytical skills and judgment to interpret data and take the appropriate action in varied circumstances.
Excellent verbal, written language, organizational and problem-solving skills
Strong customer service orientation
Team player with the ability to work independently
Solid computer skills, including familiarity with general software programs (MS Office) and the ability to learn and use databases and web-based systems.
Office/Site Location:BostonRegular, Temporary, Per Diem:Temporary Remote Eligibility :Part Remote/Hybrid