American Express Global Account Manager (East Coast) in Boston, Massachusetts
The Global Client Group resides within GCP. This position is for one of our most strategic, bluebox partners. Overall responsibilities include the retention and expansion of a portfolio of Global Commercial Card accounts in the Global Client Group. Qualified candidate must provide proactive consultation to enhance customer relationships and to drive program growth, profitability, client satisfaction and ongoing retention. Job Description * Create strategic vision, action plans and set goals in a manner that will encourage opportunities for global expansion and cross selling * Ownership of global strategic business plan that incorporate strategies and actions for penetrating relationships across business units and service units including metrics of success and regular, formal reviews * Maintaining detailed understanding of the customers' business, their organizational goals and objectives * Accountability in developing broad and deep relationships at all levels organizationally and globally- both internally and externally * Understand and communicate the American Express premium value we deliver on a customer by customer basis with formal quantification of that unique value * Work with key contacts across Amex to cross-sell complimentary products and services including those designed for Commercial Card customers such as Meeting Card, Platinum Card and B2B solutions, as well as other Amex products * Consult with client and interface with key linkages and operations to ensure that service quality and contractual obligations are met/exceeded * Resolve issues using formal project and or action plans when required * Proactively provide expertise on policies, bench-marking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients
Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: * Bachelor’s/MBA degree preferred, but will highly consider business experience * Entrepreneurial approach to portfolio management; able to identify opportunities and manage through a sales process * Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth * Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners * Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C levels and within cross-functional areas within Fortune 500 companies * Ability to effectively present products, technical solutions, and financials to clients in a strategic manner * Must be able to travel to visit clients * Ability to effectively influence and manage change and display strong leadership and global & cultural business knowledge * Display an understanding of elemental finance, corporate expense management and treasury concepts which drive the value proposition of our Global Corporate Card products * B2B experience preferred Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Title: Global Account Manager (East Coast)
Requisition ID: 18003564