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Guardian Life Group Claims Instructional Technologist in Boston, Massachusetts

Group Claims Instructional Technologist

Job Description

The Group Claims Instructional Technologist is accountable for the planning, design, development, implementation and continuous maintenance of the more complex training programs and curricula to support the Group Claims training needs.

Develop presentations utilizing audio and video production and develop online solutions for select communication needs. Partner closely with the Group Claims Learning and Group Claims leadership teams to conduct online training needs analyses, develop online training solutions and assess the effectiveness of the solutions.

Ensure compliance with regulations, and work cooperatively and jointly to provide support for our clients while covering multiple aspects of Guardian’s products and services. Serve as liaison between Group Claims Learning and IT to ensure that our training solutions are aligned with our technology infrastructure responsible for effectively communicating training concepts and results to Business Partners and Project Team.

Ability to recognize emerging patterns, summarize results and provide recommendations for actions to address gaps and/or potential opportunities. Acts as a consultant to the Product & Process Training Specialists for training and best practices in training design and development.

Candidate Responsibilities

  • Provides project leadership using project management methodologies to assure proper planning, documentation and execution.

  • Design highly targeted training deliverables to meet critical, measurable performance objectives

  • Accountable for the design, development and continuous maintenance of training across Commercial and Government Markets

  • Develops compliant e-learning courses and presentations/training programs by utilizing established training expertise by combining the advantages and capabilities of various authoring tools, web development techniques, video/audio production, and the Learning Management System (Saba).

  • Proficiently designs and develops for various delivery methods, including self-directed learning, simulations, web-based training, senior management presentations, and assessments, applying adult learning principles/theory.

  • Responsible for understanding the training needs of all client areas as it relates to training, maintaining an appropriate level of business literacy to be able to substantively contribute to the success of the business based on its business strategy.

  • Defines learning activities and determines appropriate delivery mechanism/media to meet desired performance objectives.

  • Applies training best practices based on adult learning theory to best meet learning needs.

  • Consistently identifies new training approaches, practices and processes to improve efficiency of training development.

  • Attends Commercial and Government Markets initiative meetings to understand upcoming enhancements; updates training curricula; determines what training is needed as a result. Clearly articulates strategic positioning of training content.

  • Serve as the Group Claims Learning gatekeeper for all training content published to Guardian’s web server adhering to all technical requirements.

  • Accountable for collaborating with IT to ensure training meets the requirements of network and end-user computing environments

  • Acts as a consultant for Product & Process Training Specialists and provides direction in their use of rapid e-learning authoring tools and advanced techniques producing more interactive and engaging training programs.

  • Researches adult learning and instructional design theories and disseminates information throughout Group Claims Learning.

Functional Skills

  • Strong working knowledge of various training technology software tools, including FLASH, Captivate, Dreamweaver, Articulate, Adobe to develop SCORM compliant courses.

  • Proficient in the use of scripting languages (JavaScript, ActionScript).

  • Strong knowledge of learning and development methodologies; formal design and development approaches, adult learning best practices, industry training technologies used to deploy, maintain and monitor learning

  • Best practices in designing, developing, and delivering to a sales, production or support area organization

  • Training Evaluation and Measurement

  • Understanding of corporate IT web server and network requirements

  • In-depth knowledge of training techniques and practices to drive enhanced skills to improve performance

  • Strong familiarity with training technology as it relates to design and development (i.e., FLASH, Captivate, Dreamweaver, Articulate), video and audio production (i.e., Premiere and Audition) and also learning management systems (i.e., Saba)

  • Progressive knowledge of the trends in computer technology as it relates to software, as well as, training industry topics, information, techniques and equipment, and making recommendations for upgrading training software, programs, materials and methods accordingly

  • Deploying a variety of solutions to geographically dispersed customers

  • Understanding of Guardian data and systems

  • Practical knowledge/work experience in e-learning and blended learning solutions is required.

  • Experience editing and publishing audio and video for integration into training

  • Skilled in advanced technical communications both oral and written.

  • Must be a strong team player with the ability to organize, prioritize, handle time constraints and manage shifting priorities.

Position Qualifications

  • Bachelor's degree in training design, organizational development or other related field. Master’s degree in instructional technology, instructional design, or a related field.

  • Minimum five years’ experience (or equivalent combination of education and work experience) designing and developing training materials (including courses) for product, service and functional training programs in a corporate setting.


  • Work from home

  • Ability to travel to our claim offices in Bethlehem PA and Plano TX

  • Up to 10% travel within US for internal and/or external meetings


10% of travel required for this role.

Salary Range

$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

  • Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

  • Dental plan

  • Vision plan

  • Health care accounts – flexible spending, health reimbursement, and health savings accounts

  • Critical illness insurance

Life and Disability Insurance

  • Company-paid Life and Disability insurance plus voluntary supplemental coverage

  • Accident insurance

Retirement and Financial

  • 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

  • Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

  • Flexible work arrangements (part in-person/part remote)

  • Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

  • Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

  • Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

  • Emotional well-being, mental health, and work/life resources powered by Spring Health

  • Wellness programs, including fitness program and equipment reimbursement

  • Child, adult, and elder back-up care support through Bright Horizons

  • Adoption assistance

  • College planning

  • Tuition reimbursement

  • Student loan assistance

  • Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

  • Employee Resource Groups that advocate for inclusion and diversity

  • J.E.D.I. certification and training programs

  • Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.


Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at .