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Alexion Pharmaceuticals Head of Global Sourcing Support Services, Employee & Patient Experience in Boston, Massachusetts

Position Summary

This role is an exciting opportunity for a self-starter to join Alexion as a founding member of a passionate Global Strategic Sourcing team building its way to world-class. We are seeking a seasoned sourcing and procurement leader to collaboratively define and deliver support services to our Global Strategic Sourcing function including: Source-to-Pay systems strategy, spend analytics, business intelligence, savings reporting, supplier qualification, help desk, SRM support, Quality enablement, supplier diversity and sustainability program management, and sourcing compliance. You will serve on Alexion’s Global Strategic Sourcing Leadership Team (GSSLT), bringing a strong mix of experience, strategic vision, and a proven ability to organize, engage, and motivate teams to deliver results. You will lead a team of professionals, ensuring a service delivery model and processes that are mindful in creating a positive and supportive employee and patient experience.

Principal Responsibilities

Capability Development & Execution

  • Understand Alexion’s evolving Sourcing & Procurement support requirements in a global context, including Source-to-Pay systems strategy, spend analytics, business intelligence, savings reporting, supplier qualification, help desk, SRM support, Quality enablement, supplier diversity and sustainability program management, and sourcing compliance.

  • Own the vision for the core services and execute as necessary to make that vision a reality.

  • Develop a service delivery model that is easy to understand and use, featuring timely, consistent, dependable, high-quality outcomes. Both strategic vision and tactical execution are key to success in this role.

  • Define the organizational support model required to deliver the core services, hire and manage a highly collaborative team capable of delivering world-class services.

  • Ensure a data-driven approach based on data integrity and high-quality analytics, ultimately delivering capabilities and insights based on “decision-quality” data.

  • Draw on best practices to aid in development and implementation of standard systems, processes, tools, and templates in support of a rapidly growing company.

  • Be knowledgeable in market trends across best practices. Use this knowledge to manage your team and drive a high standard of excellence.

  • Establish capability-delivery models aimed at optimizing throughput while delivering efficient (cost/ process) outcomes.

  • Own the cross-functional Source-to-Pay systems roadmap supporting the delivery of efficient processes, featuring automation and self-service.

  • Working with key business partners, establish a regular operational cadence with appropriate governance oversight to ensure optimal alignment in a quickly evolving business.

  • Support the definition, implementation, and management of key purchasing and payment channels, including P-cards, and T&E cards.

  • Leverage continuous improvement skills to mature and optimize service delivery with a focus on partnership and customer service, data-driven decision-making, quality and speed, process- and cost-efficiency.

  • Oversee projects on an ad hoc basis as necessary to further Alexion’s Sourcing & Procurement needs.

Business Partnership

  • Identify, develop, and manage strategic business relationships with key stakeholders, including IT, FP&A, Quality, Compliance, and other members of the GSSLT, as well as suppliers.

  • Partner with Alexion’s Patient and Employee Experience team to ensure services are delivered in a mindful manner that supports positive interactions and good-will.

  • Foster a team culture rooted in subject matter expertise, partnership, collaboration, and focused service delivery, ultimately helping our stakeholders and patients to succeed.

  • Develop services that are easy to understand, access and use, supported by intuitive delivery models, efficient communication channels, and training as necessary.

  • Visibly celebrate success, use failure as an opportunity for learning, and own opportunities for improvement.

  • Leverage both external and internal subject matter expertise and innovation to inform and optimize enterprise value creation.

  • Develop and foster a supplier experience that nurtures the perception of Alexion as a “customer of choice.”


  • A strong understanding of broad Source-to-Pay best practices.

  • Nurture respect for others and a desire to work as a team. We win together.

  • A passion for developing and nurturing staff to achieve their full potential.

  • Outstanding analytical skills—you lead your team to convert decision-quality data into information and use it strategically to drive successful outcomes.

  • You drive quantifiable results and set a high bar for yourself and others.

  • Exceptional stakeholder management skills—you are a tenacious problem-solver with a focus on building mutually beneficial relationships.

  • Bold in identifying, exploring and leading new opportunities to drive continuous improvement.


  • 10+ years experience, including in a global business context.

  • BS in Business, Finance or Supply Chain. MBA Preferred.

  • C.P.M. or equivalent professional certification preferred.

  • Strong subject matter expertise and a passion for all things sourcing and procurement, including Source-to-Pay systems strategy, spend analytics, business intelligence, savings reporting, supplier qualification, help desk, SRM support, Quality enablement, supplier diversity and sustainability program management, and sourcing compliance. You are a Sourcing & Procurement professional because love what you do, and it shows!

  • A proven track record of attracting, developing and leading teams that deliver strong near- and long-term value creation.

  • Strong influencing skills. In both verbal and written communications, you are outgoing, clear and concise, and seek to build relationships across a wide range of stakeholder audiences.

  • A natural ability to be organized in how you think, communicate and conduct your work

  • Capable project management skills and an ability to manage a dynamic project portfolio

  • A ‘digital first’ mindset, creative in using IT solutions to drive efficiency and informational advantage wherever possible

  • Curiosity that allows you to constantly learn and challenge the status quo

  • Ability to act decisively in an uncertain environment

  • A desire to be part of a high-growth company that is changing the lives of patients with rare diseases.


  • Bachelor’s Degree in Business Administration or equivalent.

  • MBA or other relevant graduate degree desirable but not required.


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Some opportunities happen only once in a lifetime - like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake.

Alexion is a global biopharmaceutical company focused on serving patients and families affected by rare diseases through the discovery, development and commercialization of life-changing therapies. As the global leader in complement biology and inhibition for more than 20 years, Alexion has developed and commercializes the first and only approved complement inhibitor to treat patients with paroxysmal nocturnal hemoglobinuria (PNH), atypical hemolytic uremic syndrome (aHUS), and anti-acetylcholine receptor (AchR) antibody-positive generalized myasthenia gravis (gMG). Alexion also has two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare metabolic disorders, hypophosphatasia (HPP) and lysosomal acid lipase deficiency (LAL-D). In addition, the company is developing two late-stage therapies, a second complement inhibitor and a copper-binding agent for Wilson disease. Alexion focuses its research efforts on novel molecules and targets in the complement cascade and its development efforts on the core therapeutic areas of hematology, nephrology, neurology, and metabolic disorders. Alexion has been named to the Forbes list of the World's Most Innovative Companies seven years in a row and is headquartered in Boston, Massachusetts' Innovation District. The company also has offices around the globe and serves patients in more than 50 countries.

Alexion's aspiration is to be the most rewarding place to work, where people are empowered to make a difference and where diversity of backgrounds and ideas is encouraged. We are looking for talented individuals who share our passion and commitment to change the lives of patients with rare diseases. We hope you will consider joining our team. Further information about Alexion can be found at:

As a leading employer in our industry, Alexion is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more.