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Meta Head of Payment Partnership Operations, Risk and Payments in Boston, Massachusetts

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Our Risk and Payments team’s purpose is to serve our global community by providing payment support, upholding our payment principles, and protecting individuals and businesses against payment abuse. We seek to lead the payments industry in trust, integrity, and support. Within the Risk and Payments team, the Payment Partnership Operations team is responsible for enabling the operational related tasks for new partner integrations and the daily oversight and performance of each of our global payment partners.

A successful leader will be strategically focused to continue growing our team using well defined operating models and processes. You love to coach and develop managers. You are energetic, passionate and strategic with our critical business partners. You have experience leading medium sized global teams and projects, solving hard problems and operationalizing complex initiatives. You enjoy being challenged by balancing day-to-day operations, while also identifying innovative ways to drive step function change in how we solve payment experiences on the platform. This role will report to the Director of Partner and Business Solutions.

Required Skills:

  1. Manage multiple highly distributed teams of individual contributors and managers that deliver across several team functional responsibilities

  2. Define vision and mission, and set and communicate team level goals

  3. Build the team and skills necessary for long-term growth and to meet the support needs of our internal stakeholders and external payment partners

  4. Build and strengthen cross functional relationships with our product, engineering, and partnerships to build trust, increase collaboration and influence shared goals and priorities

  5. Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations

  6. Work with Partner and Business Solutions Leadership team to determine broader organizational direction and priority while driving team’s project roadmap and priorities

Minimum Qualifications:

  1. 10+ years experience managing people

  2. 5+ years experience operating in a scaled customer support environment

  3. 3+ years experience working in payments

  4. Experience managing people managers

  5. Experience with relationship management and working within a global organization

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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