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Pine Street Inn Homelessness Outreach Housing Navigator in Boston, Massachusetts

Homelessness Outreach Housing Navigator

Department: OPHP - Daytime and Veterans' Outreach

Office: Chauncy Street

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Monday - Friday, 8:00 a.m. - 4:30 p.m., evenings and weekends as needed


The Outreach Housing Navigator works to support the triage, assessment, diversion, asset development and housing of unsheltered homeless individuals. The Outreach Housing Navigator will work to develop resources and coordinate transitions for individuals with SUD, SMI and COD. The incumbent will maintain client records in HMIS and will meet or exceed program outcomes related to triage, diversion, recovery, housing, asset development and self-sufficiency of the unsheltered homeless.

The Outreach Housing Navigator will work from the following principles:

  • Shelter is a temporary safety net, not a home.

  • All individuals experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.

  • Never warehouse or institutionalize individuals in our shelters.

  • Sobriety, compliance in treatment, or a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be -Housing First-.

  • Leverage strengths, assets, and connections to move quickly individuals off the street, out of shelters to any other safer place or housing.

  • Recognize the impact of violence and victimization on development and coping strategies.

  • Employ an empowerment model.

  • Maximize choices and control over recovery based in a relational collaboration.

  • Create an atmosphere that is respectful of the individuals need for safety, respect and acceptance.

  • Emphasize the strengths, highlighting adaptations over symptoms and resilience over pathology.

  • Minimize the possibilities of re-traumatization.

  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.



  • Bachelor-s Degree and two (2) years- experience in human services or, two (2) years of college and four (4) years -human services experience

  • Computer literacy in Microsoft Office products

  • Valid Massachusetts driver-s license in good standing


  • Minimum of two (2) years substance abuse or mental health counseling experience

  • Experience in the utilization of Motivational Interviewing, Harm Reduction, Trauma-Informed Care and Stages of Change

  • Knowledge and experience providing case management services to a complex and vulnerable population.

  • Ability to effectively work with area crisis programs and homeless persons struggling with the challenges of trauma and a psychiatric crisis

  • Excellent organizational, communication, and interpersonal skills

  • High degree of cultural sensitivity and ability to work effectively with diverse populations and situations

  • High standards of accuracy and attention to detail

  • knowledge, sensitivity and cultural competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations


  • Ability to stand for extended periods of time

  • Ability to lift up to 25 pounds (assisting in physically lifting clients/containers)

  • Ability to stretch and bend

  • Ability to respond safely and quickly in case of emergency situations

  • Ability to travel to and access multiple sites on the streets and within the community

  • Ability to work at a computer for extended periods of time and communicate by telephone

  • Ability to walk two (2) miles on the streets

  • Ability to operate 15 passenger van


  • Ability to set limits fairly and consistently while maintaining appropriate boundaries

  • Ability to independently evaluate and respond to crisis situations

  • Ability to work effectively with persons who are struggling with severe and persistent mental illness and or co-occurring disorders

  • Ability to interface and coordinate services with multiple providers and multiple disciplines

  • Ability to view all guests as having strengths

  • Ability to maintain a solution focus in work

  • Highly developed interpersonal and effective communication skills

  • Highly developed professional boundaries and ethical standards

  • Ability to engage clients who appear homeless and may be resistant/weary of treatment and intervention

  • Ability to work independently, make sound judgments and respond appropriately in an emergency

  • Ability to function as part of an interagency/interdisciplinary team

  • Ability to accurately and positively represent the Outreach program to internal and external contacts

  • Ability to accurately enter and maintain data

  • Aligns actions and behavior with the needs, priorities, and goals of the organization

  • Encourages and facilitates cooperation, pride, trust and group identity

  • Fosters commitment and team spirit

  • Ability to perform multiple tasks and projects, manage time, and is able to function well in a busy work setting punctuality and good attendance


  • Familiarity with Clarity or HMIS systems

  • LADC

  • Bilingual (English/Spanish)


  • Completes Triage Tool and enters data in Clarity with individuals who appear to be unsheltered homeless.

  • Acts as a liaison between internal PSI departments and external partners.

  • Actively manages caseload of unsheltered homeless individuals with the goal of diverting from the streets to communities of origin; securing all types of housing, mainstream benefits and services needed to retain housing and empower clients towards greater self-sufficiency.

  • Actively participates in daily huddles and case conferences.

  • Aids with Coordinated Access System housing and service connections.

  • Works within a clinical and administrative supervision framework.

  • Provides high quality, culturally sensitive, client-centered outreach and engagement, assessment, crisis intervention and case management using best practices; motivational interviewing, trauma-informed care and harm reduction.

  • Collateral work with guests- families and professional supports.

  • Work with clients to create and implement client-centered, strength- based, individualized plans that have a housing & safety focus. These plans will be updated twice a year.

  • Maintain accurate written records and documentation in accordance with program standards including, but not limited to individualized plans, guest charts, incident reports, detailed case notes and referrals and third party billing, when applicable.

  • Maintain HMIS records in a timely and accurate fashion and contribute to annual progress reporting and program evaluation when needed.

  • Participate in Outreach team events and activities, contributing positively to daily huddles, case conferences and collaborations with third parties when appropriate.

  • Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers.

  • Actively participate in referrals and aftercare/discharge planning to and from treatment programs when appropriate.

  • The Outreach Housing Navigator is considered an essential employee.

  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency