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Brewster Ambulance Service Hospital Navigator (Boston Area Hospital) in Boston, Massachusetts

Primary Function

As an employee of Brewster Ambulance, and under the supervision of the Operations Manager(s), the Navigator is responsible for the following:

  • Expediting patient discharges

  • Enabling hospital to admit patients in accelerated fashion

  • Outstanding On-Time-Performance

  • Reducing Time-On-Task

  • Providing exceptional service to our customers

  • Increasing operational efficiency of our team

    Through these points of focus, Navigators will create a fluid discharge process for the hospital, our team, and especially the patient.

    Roles and Responsibilities

    Functional Duties

  • Proactively reviews upcoming calls and resolves any discrepancies that may arise

  • (Ex: CAD & EPIC inconsistencies)

  • (Ex2: Incorrect patient name, location, destination, equipment, discharge time, )

  • Monitors CAD status times at respective hospital – (especially At Scene)

  • Obtains list of potential/verified discharges for the day from Case Managers

  • Relays the information to the Communications Supervisor

  • Corresponds with hospital staff to ensure discharge volume is spread across the day as much as possible

  • Communicates with nursing staff (Unit Secretary + Discharging Nurse) to:

  • Ensure all discharge paperwork is complete

  • Verify any specialized orders are collected (MOLST, Section 12)

  • Certify applicable medical equipment is withdrawn (IV’s, Catheters, )

  • Validate patient has key/means to access drop-off location (if applicable)

  • Touches base with dispatch to obtain ETA of the discharging ambulance

  • Responds to the Brewster Team in a timely, and efficient manner

  • Supports team where necessary Auxiliary Duties

  • Works cooperatively with Billing Department

  • In order to resolve any discharges on the HOLDS list in a timely manner

  • Ensures crew (ALS/BLS/CC) At Scene time is as low as possible

  • Acts as a liaison between Brewster Management and Team in the field to enhance communication and efficiency

  • Seeks feedback from Team on operational concerns, ideas, and overall suggestions

  • All other duties as assigned


    Among other areas, the Navigator will be expected to fulfill these primary expectations:

  • Punctual; Navigator will arrive to workstation at scheduled start-time, and depart at scheduled end-time

  • Dependability; Navigator will be available for all team members to rely on throughout the day

  • Engagement; Navigator is expected to make contact with all Brewster crews who are in need of assistance

  • Communication; Navigator will effectively communicate with the Brewster Team, and relay necessary information to the appropriate members

  • Responsiveness; Navigator is expected to respond to Team communications within a timely manner

  • Timeliness; Navigator is expected to complete deliverables in the appropriate amount of time

  • Consistency; Navigator’s performance is reliable, and steady in nature

  • Teamwork; Navigators will elevate the overall level of collaboration among all of those on the Brewster Team, and treat all with respect

  • Customer Service; Navigator ensures that customers are utilizing proper Brewster channels of communication

  • (i.e. Discharge requests booked through Brewster Call Center on recorded line, STAT calls through STAT portal, )


  • Currently licensed EMD or EMT

  • Minimum of 1 year experience in EMS

  • CPR certified

  • Extremely professional & self-motivated

  • Proactive & communicative

  • Valid driver’s license

  • Ability to assist, lift, and transfer patients onto and from stretchers

  • Proficient in Microsoft Office

  • Must be able to read, speak, and write in English

  • No recent disciplinary action on file

    Preferred Skills

  • Ability to prioritize multiple tasks in an orderly and calm manner

  • Excellent communication skills

  • Ability to think critically, problem solve, as well as motivate and direct Team personnel

  • Possess a track record of trustworthiness and integrity to be an intermediary between contracted partners and Brewster

  • Familiarity with CAD, ESO, Zoll RescueNet, and Streeteagle is a plus

  • Ability to push and pull up to

  • Must be able to work in weather conditions of geographical region

    Brewster and EasCare Ambulance is an Equal Opportunity Employers:

    All qualified applicants will receive consideration for employment without regard to Disability, Race, Color, Sex, Pregnancy or Related conditions, Sexual orientation, Gender identity, National origin, Religion, Age, Equal pay, Disability, Genetics, or Veteran status .