City Winery Host in Boston, Massachusetts
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You're a rockstar with a passion for music, a love for wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.
Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.
1+ years experience as a Host in a fast-paced,high-volume service environment and/or equivalent relevant experience
Strong work ethic, team player, and exceptional guestservice skills
Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit
Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment
Aptitude to resolve problems
Ability to execute professional guest serviceexperience
Ability to handle all guests with composure andhospitality
Ability to work both independently and in a teamenvironment
Must be fluently literate in English including abilityto read, write, communicate, conduct basic business related mathematics,and able to accurately function a POS
Ability to work a flexible schedule including days,nights, weekends, and holidays
Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 25 pounds
Overview of Responsibilities
Provide positive guest experience including greeting,conversing with, and thanking departing guests
Escort guests to seats and set them up for apleasurable dining experience based on appropriate floor plan
Accommodate guest requests while seeking managementapproval when appropriate
Manage all call-ins and walk -in inquiries, directingto appropriate departmental contacts or taking messages andcommunicating to such departments as necessary
Ensure all dining areas are tidy, presentable, and insafe condition and set up/rearrange/breakdown dining room for serviceaccordingly
Manage miscellaneous day-to-day communications,including but not limited to, voicemails, emails, deliveries, andreservation calls and communicate any important reservations/guestinquiries.
Maintain all reservations/seating through designatedsystem
Provide guests with accurate wait time estimates duringbusy periods
Perform necessary opening/closing tasks
Rotate seating between different stations to ensureeven workloads for waitstaff
Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant
Maintain menu knowledge, including ingredients,preparation methods, and allergen information andcommunicate this information tableside to guests
Maintain organized, clean, and safe work areas at alltimes
Attend trainings, tastings, meetings, as needed
Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.
Perform all other reasonably assigned duties.
Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.