Fairmont Housekeeping Manager in Boston, Massachusetts
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Inspect rooms to ensure that rooms are immaculately clean.
Coach staff immediately when under standard job was found with a timely follow through
Flexible availability including nights and weekend required
Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.
Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
Schedule/conduct staff meetings
Ensure that maintenance requests are followed up.
Responsible for training/enforcement of Hazard Communication and Blood-borne Pathogens Programs.
Responsible for interview applicants; training of staff members; handling all disciplinary issues.
Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
Communicate repair work and unsafe conditions to the appropriate department
Communicate in room changes and any room status changes to the Front Desk
Assist with the training of all new hires and the retraining of senior colleagues
Plan and coordinate daily staffing needs and make any necessary changes
Plan, schedule and execute special projects such as general cleaning and carpet shampooing
Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
Assist with the preparation of the weekly payroll
Assist with the preparation of the weekly schedule
Other additional duties may be assigned by management
Must have knowledge of the entire housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
Ability to work well under pressure
Willingness to work a flexible schedule
2-3 years of Housekeeping Supervisory experience required
Multilingual ability an asset – preferably English/Spanish
Proficiency with Opera
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.