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Pine Street Inn Housing Placement Specialist/Data Management , MON-FRI. 8AM-4:30PM in Boston, Massachusetts

Housing Placement Specialist/Data Management , MON-FRI. 8AM-4:30PM

Department: OPHP - Place Me Home

Office: 444 Harrison Avenue

Location: Boston, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours; Monday - Friday 8:00 a.m. - 4:30 p.m., with availability for early mornings, nights & weekends


The Housing Placement Specialist (HPS) will partner with shelter guests to reduce barriers to housing and housing supports utilizing actionable decisions and individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain achieved housing. The Housing Placement Specialists will work within a team of Housing Placement Specialist as well as the Housing Placement Navigator and the Housing Benefits Navigator to ensure that we develop and execute sustainable and expeditious housing plans. The HPS and her/his team will work under tight timeframes for accurately entering guest information into the Pine Street Inn-s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position, The Housing Placement Specialist will provide exceptional customer service both internally and externally and will work in partnership with other emergency services and housing department staff to provide integrated service delivery, which furthers our mission to eliminate homelessness. Under the discretion of the PMH Director and the PMH supervisor, the HPS will work with the Mobile Enrollments and Benefits Specialist and the PMH Clinician to identify clients who are receiving pre-tenancy support services to be enrolled in Community Support for People Experiencing Chronic Homelessness (CSPECH) Program.

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review and OIG Medicaid Fraud checks will be conducted for the Housing Placement Specialist. Acceptable results of annual credentialing and CORI reviews and OIG Medicaid Fraud checks will be required of the Housing Placement Specialist.

The Housing Placement Specialist will work from the following principles:

  • Shelter is a temporary safety net, not a home. The Housing Placement Team must assertively motivate guests and incentivize them to seek better alternatives using best practices.

  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.

  • Never warehouse or institutionalize our guests in our shelters.

  • Everyone is -housing ready.- Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be -consumer ready-.

  • Leverage guests- strengths, assets, and connections to move quickly out of shelters and to any other housing.

  • Recognize the impact of violence and victimization on development and coping strategies

  • Employ an empowerment model

  • Maximize guest choices and control over her/his recovery based in a relational collaboration

  • Create an atmosphere that is respectful of the guests- need for safety, respect, and acceptance

  • Emphasize the guests- strengths, highlighting adaptations over symptoms and resilience over pathology

  • Minimize the possibilities of re-traumatization

  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background

  • Solicit guest input and involve guests in designing and evaluating services


  • BSW, BA or BS in a human services related field [can be substituted for High School Diploma and at least three (3) years of equivalent experience in a social service setting]

  • Certification, training, or formal education in counseling and/or case management

  • Valid Massachusetts Driver-s License

  • A minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns

  • Strong computer and math skills - including familiarity with MS Word and Excel Experience

  • Practical experience in working collaboratively with homeless individuals creating housing plans and individual service plans

  • Experience with helping individuals with budgeting

  • Experience accessing housing opportunities and subsidy programs for homeless individuals

  • Knowledge of the issues related to homelessness and housing

  • Experience navigating systems of housing and care for homeless individuals

  • Knowledge and experience utilizing Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First, and Change Theory in practice

  • Ability to stand for moderate periods of time, stretch, bend, lift and assist guests up and down stairs during difficult and/or emergency situations.

  • Ability to respond safely and quickly in case of emergency situations

  • Ability to sit for moderate periods of time at a desk in an office while interacting with clients and/or managing documentation and completing data entry

  • Must be able to drive a PSI vehicle for work use

  • Excellent writing, documentation, math and computer skills

  • Ability to assess clients and make appropriate referrals

  • Ability to establish good working relationships with internal and external program staff

  • Strong decision-making and communication skills

  • Exceptional customer service

  • Ability to perform an array of difficult tasks at the same time

  • Patience in working with guests with untreated emotional and/or physical health needs and active substance use/abuse/dependency behaviors

  • Ability to work in intense emotionally charged situations

  • Ability to help provide critical incident de-briefing


Bilingual - Spanish/English


  • Meet or exceed established performance and program goals.

  • Meet or exceed established housing goals.

  • Work with guests to quickly and accurately complete housing and support documentation.

  • Work with guests to expeditiously obtain appropriate mainstream benefits

  • As needed, perform client intakes, assessments, and Touchpoints.

  • Extensive knowledge of the HMIS/ETO systems (ETO Expert)

  • Maintain accurate and timely documentation.

  • Actively work with guests to motivate and incentivize the development and execution of actionable and sustainable individual housing plans using best practices.

  • Maintain thorough knowledge of human/social services networking opportunities available in Boston and surrounding areas.

  • Works with Pine Street Inn-s HMIS Manager to understand, determine and implement measurement methodologies and evaluation of program goals and outcomes.

  • Serve as a liaison to the Program Evaluation department to assist in communicating changes in data management systems.

  • Assist program staff with on-going technical assistance as required for accurate and timely data entry into ETO.

  • Monitors timely data entry into ETO by program staff to ensure data quality and accuracy. Sends monthly data quality reports to Supervisor and program Director on program outcomes and data entry submission.

  • Provides orientation and training to new staff and on-going technical assistance as required for accurate and timely data entry into ETO.

Works in conjunction with Pine Street Inn-s HMIS Manager on the PMH Annual Progress Report and Program outcomes

  • Attends the PSI ETO Experts quarterly meetings and trainings

  • Perform other additional assignments or projects as requested/directed by Program Director, Supervisor and HMIS Manager.

  • Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency.

  • Perform other additional assignments or projects as requested/directed by supervisor.