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Committee for Public Counsel Services Human Resources Assistant in Boston, Massachusetts

The Committee for Public Counsel Services (CPCS), the Massachusetts public defender agency, is seeking applications for an HR Assistant who can provide excellent customer service and administrative support, ensure accurate data entry in our HRIS systems, and create and maintain personnel records consistent with statutory requirements.


CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility each member of the CPCS community.


CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, child welfare, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.


The Human Resources (HR) Assistant is a key position on the Human Resources Team for the Committee for Public Counsel Services (CPCS). The HR Assistant provides excellent customer service and administrative support, processes employment and education verifications, and creates and maintains personnel records consistent with statutory requirements. The ideal candidate will be highly organized, creative and detail oriented, enjoy interacting with people in a friendly work environment, and take satisfaction from working in an Agency whose mission is to protect the fundamental legal rights of indigent persons. The HR Team is committed to providing excellent customer service to all our employees in a client-centered work environment characterized by dedication to the agency mission, inclusion, and respect for diversity.

The HR Assistant reports to the Director of Human Resources Management.


The successful applicant must have:

  • Associate’s degree in related area and at least two years of experience in human resources or a related field; or an equivalent combination of education, training, experience, and skills are required; and,

  • Access to a personal computer with home internet access sufficient to work remotely.


  • Knowledge of, and experience working with, HRCMS (or PeopleSoft applications)

  • Proficiency in, and experience with, Microsoft Office systems (Outlook, Word, Excel, Access, and Power Point)

  • Ability to maintain confidentiality and to exercise considerable judgment and discretion;

  • Excellent customer service and communication skills; and

  • Excellent organizational skills and attention to detail.


The duties of the HR Assistant include, but are not limited to:

  • Providing excellent customer service to all who interact with the HR department by responding in a timely, accurate, respectful, and professional manner to customer service questions and requests;

  • Creating, maintaining, and updating personnel files for current and former employees to ensure confidentiality, timely and accurate recordkeeping, and compliance with applicable statutes; scan documents to maintain the electronic personnel filing system;

  • Processing and completing employee verifications for various items, including credit and mortgage applications, Public Service Loan Forgiveness, and tuition remission;

  • Ordering and tracking business cards for employees consistent with the established process, and supporting Facilities in creating and editing employee ID cards as needed;

  • Processing temporary worker requests, maintaining temporary worker log, and communicating with Finance, offices, and temp agencies;

  • Maintaining and organizing the HR Office Suite, including ordering of office supplies and brochures on benefits or materials needed for recruitment or other HR activities;

  • Organizing and maintaining files, records, and manuals on HR policies and practices;

  • Secondary back-up for entering and updating employee data in HRIS/HRCMS;

  • Handling incoming and outgoing mail for the Department;

  • Coordinating the procurement and distribution of Employment and Labor Law Posters;

  • Coordinating COMECC;

  • Providing administrative support to the Director of Human Resources;

  • Providing general administrative support to other members of the HR Team, including monitoring the Department’s phone and email communications and tracking and forwarding requests to appropriate HR team members;

  • Assisting the HR Director and HR Department with special projects as assigned and providing back-up for other HR staff when needed;

  • Responsible for monitoring and updating the HR Intranet pages; and,

  • Other duties as assigned.

EEO Statement

The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the interim Director of Human Resources Management, Mark Conlon, at

ID: 2021-2032

Post: careers: 7/21/2021

Post End Date: 8/9/2021

Salary: $52,000 - $62,000, commensurate with experience

External Company URL:

Street: 75 Federal Street