Salesforce.com, Inc Innovation Executive, Researcher | Ignite in Boston, Massachusetts
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Ignite is a customer-facing innovation team within Salesforce. We use human-centered design methods alongside Salesforce’s world-class technology to help organizations accelerate growth and digital transformation. Our multi-disciplinary Ignite teams combine research, strategy and design to define new experiences for our customers. We then partner with technology and services experts inside and outside of Salesforce to turn these visions into reality.
We’re looking for someone to join our research team who is passionate about understanding people and making a case for why what matters to people matters to business. We believe the best researchers are those who love solving people-centric problems, and do so in ways that serve our customers, Salesforce and society.
Our teams are currently working remotely and we anticipate this position returning to a flex designation, as opposed to remote or hub-based, this is true for over 80% of employees at Salesforce. Ignite has “hubs” in San Francisco, Chicago and New York, and depending on your timezone, you’ll pin to a hub and may be required to travel to said location 3-4 times a year. (review language with our recruiter)
As an Ignite researcher, you will:
Work with designers, strategists, technologists and account teams to conduct bespoke innovation projects
Scope, plan and execute qualitative and/or quantitative research on those projects to understand people across our customer’s ecosystem—from stakeholders and employees to consumers and partners
Translate complex and ambiguous business strategy questions into human-centered learning objectives
Clarify for your team and customer how research helps unlock digital transformation
Guide and facilitate your team and customer through analysis and synthesis of research findings—testing and shaping insights through research; create descriptive and generative frameworks that chart a clear path forward
Present clear, compelling visions to internal and external executives
Develop relationships with customers and internal account teams, building trust and managing political dynamics
Keep up-to-date on the capabilities of the Salesforce platform, as well as emerging and best-in-class user experiences
We’re looking for someone with:
5+ years of experience doing qualitative and/or quantitative research and translating research into action
Interest in working on many different types of projects—ranging in time, scope and focus, from a few weeks to months, and from near-term solutions to ambitious transformation of a customer’s business (B2B/B2C) - Knowledge of B2B and/or B2C processes and technology
Experience engaging senior executives, facilitating tough conversations and using your powers of persuasion to challenge orthodoxies when necessary
Passion to learn about new industries every few months, on projects and teams that push you to grow
Creativity and comfort with ambiguity, exploration and iteration under pressure/deadlines
Exemplary verbal, presentation, and written communication skills, plus strong remote and in-person facilitation skills
Ability to self-start, multi-task, prioritize and manage time effectively
Not coming from the research field per se, but believe your skills are transferable? We welcome candidates with various backgrounds and work experiences, as long as you can demonstrate the following:
Experience translating qualitative and/or quantitative data into actionable insights
Ability to think strategically about business problems, lead others through ambiguity and simplify complexity
Affinity for working in collaborative environments
Curiosity around a range of topics, and skill for telling human-centered stories
In lieu of a cover letter, please write a brief answer to the following question:
- We’re all living through a lot of change. Tell us how changing circumstances (e.g.: Covid, 4th IR, sociopolical, etc.) have changed the way you approach research. Tell us about a recent project - personal or professional - where you put this new philosophy to the test. (growth mindset, EI?)
For Colorado-based roles: Minimum annual salary of $198,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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