Noble Supply & Logistics Inside Sales Representative in Boston, Massachusetts
The Inside Sales Representative is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets for assigned regions. This position is responsible for interacting with customers and fulfilling their requirements primarily through monitoring bid boards, answering incoming quote requests via phone and email, developing relationships with repeat customers, and maintaining an active sales pipeline. The Inside Sales Representative is expected to be professional and well educated on the products and solutions they are providing for our customers. This position requires working from our Boston MA office in person on Monday, Tuesday, Thursday and Friday. Wednesday is a remote day.
Essential Functions Statements
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Processing new and existing customer accounts in Salesforce, NetSuite, and related systems to maintain sales pipelines for assigned areas of responsibility.
Processing assigned customer requests for quote, sales orders, purchase orders, and invoices received directly via phone, email, or assigned bid boards.
Answering customer questions and making recommendations about products, prices, availability, and product uses using various communication tools.
Assist in answering customer telephone inquiries.
Upon training monitoring and responding within open and closed bid board systems such as SAM.gov, GSA (e.g. Global Supply, EBUY, Unision), DLA (e.g. DIBBs, SOE-MRO, and FES) requests for quote, as specifically as assigned).
Soliciting and negotiating prices, credit or contract terms, warranties, delivery dates, and related order details from existing and new suppliers and OEMs.
Coordinating and negotiating shipping details along with terms with suppliers for orders procuring to federal and military locations.
Processing credit card payments for assigned order invoices.
Consulting with customers after sales to resolve problems and to provide ongoing support to ensure customer satisfaction.
Managing assigned contracts or inventory item levels.
Maintaining efficiently moving quote, order, and invoice backlogs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be capable of proactively communicating with customers and suppliers via telephone and email daily.
Must possess the ability to multi-task and use professional time management skills to complete all tasks on or before schedule.
Must present a professional appearance, demeanor, and positive, can-do attitude.
Ability to organize and manage multiple priorities.
Excellent communication skills both written and verbal across all business levels.
Solid understanding of assigned sales markets as well as company objectives and goals
Ability to build rapport and credibility with colleagues, customers, and suppliers.
Customer service focused with the ability to manage and work through challenging situations to resolve occasional order issues that are important to customers.
Education and experience
- Minimum associate degree in business or related field, or federal or military procurement experience.
MS Office Suite
Adobe Creative Suite
NetSuite and Salesforce or equivalent ERP (Enterprise Resource Planning) software a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Also requires the ability to lift up to 10 pounds.
Equal Opportunity Statement
Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.