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VMware Intern - Technical Support in Boston, Massachusetts

University Summary:

VMware recognizes that today’s students are tomorrow’s trailblazers and we value the opportunity to benefit from your fresh perspective. If you thrive in an open, innovative, technology-driven culture, VMware could be the place for you! You will be exposed to a wide range of software platform technologies that are utilized by customers all over the world. 

Business Summary: * *

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at  http://careers.vmware.com at http://careers.vmware.com/ .

VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Description:

Job Role and Responsibility:

The Technical Support is seeking a motivated individual to join our customer support team. As a member of our support team, you will be responsible for providing exceptional customer service and technical support to customers. The ideal candidate is forward thinking, passionate, and excited to be create a positive impact within the team and for customers.

You will:

  • Investigate and remediate customer issues through the company’s customer support software

  • Generate solutions when providing unparalleled customer experiences

  • Innovate solutions by working closely with technical support team members

  • Add to our Knowledge Base with content rich articles and information

Required Skills:

  • Currently pursuing a Bachelor’s degree in Computer Science

  • Motivated self-learner with the passion and follow through to acquire new skills

  • Results-driven mindset with the ability to multi-task and navigate through challenges

  • Ability to exercise creative thinking and problem resolution skills

  • Customer focus and dedication to customer satisfaction

  • Strong initiative, self-motivation, and ability to complete tasks on-time and as committed

  • Strong attention to detail

  • Excellent communication skills, both written and oral

Preferred Skills:

  • Ability working with cross functional teams

  • Ability to maintain calm demeanor under customer pressures

  • Ability to work well in a fast-paced, team environment

  • Proven ability to learn new, complex technology quickly

  • Passion for working with customers through technical issues

  • Ability to maintain an empathetic and positive attitude when working with customers through challenging problems

  • Ability to establish clear purpose before action

  • Ability to manage multiple cases concurrently

  • Good analytical and organizational skills

  • High level of accountability and integrity

Please note that while anyone with a legal right to work in the U.S. may apply for this role, VMware is not presently sponsoring work visas for the entry-level roles for which these Internships may prepare you.

Category : University and Recent Grads

Subcategory: Internships

Experience: Internship

Full Time/ Part Time: Full Time

Posted Date: 2020-12-23

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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