Job Information
Children's Hospital Boston Interpreter Scheduling Coordinator in Boston, Massachusetts
76786BRJob Posting Title:Interpreter Scheduling CoordinatorDepartment:Patient Services-Interpreter ServicesAutoReqId:76786BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Support ServicesJob Posting Description:This person will prepare, maintain, and communicate daily with all staff interpreters to ensure provision of service of all linguistic needs for outpatient and inpatients requests. They may also schedule freelance/staff interpreters, and coordinate special requests.
This Interpreter Scheduling Coordinator is responsible for:
Scheduling interpreters to cover outpatients and inpatients linguistic requests according to interpreter schedule and departmental policies and procedures. Communicates with clinical and secretarial staff to obtain needed linguistic information, coordinates and confirm schedules and identify special requirements for linguistic needs
Recording data of all linguistic requests and confirmation of interpreter coverage
Reviewing and verifying accuracy of basic patient information regarding linguistic requests
Printing, assigning and distributing schedules to designated interpreter(s) as needed
Identifying languages for accuracy and provision of services
Working with medical and secretarial staff to monitor and evaluate interpreter performance, and developing strategies to promote efficient utilization of linguistic services
Responding to requests from patients/parents, visitors and hospital staff, regarding inquiries on how to best address linguistic requests
Identifying any problems and taking appropriate correction action
Providing positive and effective customer service that supports departmental and hospital operations
To qualify, you must have:
A minimum of an Associate’s degree is required
A minimum of two years related experience
Strong multitasking skills
Strong customer service skills
The analytical skills to gather and interpret data in situations in which the information or problems are relatively routine
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Strong organizational skills appropriate to the management tasks of the program
The ability to troubleshoot constant stressful situations in a professional manner
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only