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Vista Higher Learning IT Client Services Manager in Boston, Massachusetts

WHO ARE YOU? A customer-centric IT Client Services Manager with advanced IT acumen who is looking to have a key role in a growing education-focused organization. WHO ARE WE We are passionate, lifelong learners, and creative thinkers committed to the advancement of literacy and language learning. WHAT IS THE ROLE ABOUT? In this brand new position, you will have the opportunity to establish goals, SLA?s, processes, systems, and workflows. This role is an invaluable bridge between the Desktop Support front line, the Director of IT, and the end user. As lifelong learners, creative thinkers, technology enthusiasts, and innovators, we support teachers in Higher Education and K-12 schools across the country. By ensuring all of your end users are satisfied, you have a direct impact on education systems throughout the United States. IN THIS ROLE YOU WILL: -Provide top tier support to Desktop Support staff and work closely with the rest of the Infrastructure staff -Train, coach and mentor Desktop Support staff to ensure quality and consistency of service -Oversee the customer service portion of the IT department to ensure that all IT services are provided within the expectations of internal stakeholders -Evaluate IT policies, processes and procedures to identify operational improvements, develop recommendations to?achieve better outcomes and execute -Manage vendors to all 3rd party desktop applications including, Verizon, Slack, GTM, Zoom, Adobe, Microsoft, etc YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) -Bachelor?s degree required -10+ years of Information Technology Infrastructure experience required -2+ years of experience managing, building, and leading teams with strong vision and purpose required -Advanced expertise in desktop technologies, IT security, Networking, and Conference Rooms Systems? -Excellent working knowledge of JIRA Service Management program -Must be able to lift up to 30 pounds at times IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE) -Advanced degree -Firm understanding of work from anywhere models -Strong verbal, written and interpersonal communication skills; exhibits a customer-centric approach and able to effectively communicate technical information to both technical and non-technical oriented audiences -A strong strategic thinker and are able to effectively pivot between initiatives and related challenges -Results oriented and able to balance 'big picture' thinking with detailed and highly organized execution LOCATION Hybrid: This role requires a hybrid schedule where 3 days a week are onsite in our Boston, MA location during the week. Candidates must be willing to meet this requirement in order to be considered. ?