Skanska IT Field Service Engineer in Boston, Massachusetts
IT Field Service Engineer
Requisition ID : SKA000D71
The IT Field Service Engineer will provide technical support to assist group computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity, electronic mail, and operating systems. They will be responsible for assigned jobsite mobilization and demobilization as assigned by the Regional Manager in their region. All of these responsibilities will need to be performed in a highly professional manner.
What You’ll Do:
Install, troubleshoot, and repair hardware, software, peripheral equipment, and voice and data connectivity for all jobsite and corporate systems within their region.
Perform Jobsite Mobilization and Demobilization as required.
Install and support company standard software applications as needed.
Participates in team projects that enhance the quality and efficiency of IT services as directed by the Regional Manager.
Perform minor hardware upgrades and repairs such as installing memory or batteries.
Work with customers proactively to address and resolve service requests and/or to gather information necessary to resolve service requests from inception to completion.
Communicate with other IT team members and customers to resolve issues and expedite work.
Maintain a favorable working relationship with all employees to facilitate productivity and continued improvement including IT team members, customers, partners, and suppliers.
Handle irate customers in a professional and courteous manner.
Track all assigned work in the IT Service Management system as required by current policies and procedures.
Be responsive to customers’ service requests.
Willing to work during non-business hours, including weekends, holidays, early mornings, and late nights, which will include travel local or distance, when necessary.
Effectively determine when to escalate a task to the next tier of support.
We’re Looking For:
Ability to manage several tasks simultaneously.
Excellent verbal and written communication skills to effectively communicate with appropriate parties
Ability to understand technology processes and tools and utilize them to improve on all our technology efforts
Minimum of 2 years technical support experience troubleshooting, diagnosing, and repairing PCs, Printers and Peripherals
Working Knowledge of Microsoft Server 2012 and 2016 a plus
Experience troubleshooting Microsoft Windows 10 and Microsoft O365 Products
Construction-related industry experience a plus
Excellent Customer service skills a must
Ability to read, analyze and interpret technical manuals, alerts, periodicals, technical procedures. Ability to effectively present information and respond to questions from users, managers, and customers.
Strong communication skills, both written and verbal
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Requires regular contact both inside and outside the company.
Able to project professional image for the company in person and over the telephone
Requires the ability to work independently towards general results, and to devise new methods and meet new conditions for involved/complex jobs.
Tasks involve operation within the overall business philosophy and strategy. Requires continuous use of independent judgment, initiative, and ingenuity in a wide variety of very complex issues.
Ability to safely move large (>100 lb.) equipment.
Developing Your Career at Skanska, You Will:
Contribute to a sustainable future improving the lives of people, communities, and companies.
Collaborate in an open culture where sound values and dedicated people come together for greater results.
Thrive in a people-driven international company with countless opportunities to learn and grow.
Skanska is an Equal Opportunity Employer and is committed to providing employees with a work environment free of discrimination, harassment or retaliation. All aspects of employment including the decision to hire, promote, discipline, or discharge is based on job requirement, individual qualifications, merit, and business needs. Skanska does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy), age, disability (includes physical or mental), citizenship status, sexual orientation, gender identity and/or expression, marital status, civil union or domestic partnership status, military or veteran status, family medical history or genetic information, family or parental status, or any other protected characteristics under federal, state, or local law.
Skanska is one of the world’s leading construction and development companies. Skanska’s core operations in the U.S. include building construction, civil infrastructure and developing self-financed commercial properties. In 2020, construction in the U.S. generated $6.5 billion in revenue, and as a developer in the U.S., Skanska has invested a total of $2.8 billion in commercial and multi-family projects. With U.S. headquarters in New York City, Skanska has 29 offices with 7,600 employees nationwide. An industry-leading innovator in both safety and project execution, Skanska offers competitive solutions for traditional and complex assignments that build a more sustainable future for our customers and communities. Global revenue of parent company Skanska AB, headquartered in Stockholm and listed on the Stockholm Stock Exchange, totaled approximately $17.2 billion in 2020.
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Skanska USA Human Resources (“Skanska HR”) provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively “Skanska USA”). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor (“Vendor”). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR.
Primary Location US-MA-Boston
Organization Skanska USA Inc.
Employee Status Regular/Permanent
Please apply before : Nov 13, 2021, 11:59:00 PM
Req ID: SKA000D71
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