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Cogent Infotech IT Support Specialist in Boston, Massachusetts

Job Description

RESPONSIBILITIES: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces hardware and software systems. • Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc. • Performs work in compliance within specified warranty requirements • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network. • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team • Provide training end users on how to operate the equipment as requested General Requirements/Experience: • 2-4+ years of experience in the field working as an IT Support Specialist or in a related area. • Familiar with a variety of the fields’ concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. • Excellent technical knowledge of PC’s and desktop hardware.• Able to operate effectively in a team environment with both technical and nontechnical team members • Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills • Planning, organizing skills + good administration management skills Desired: • Microsoft Certified Technology Specialist essential, A+, or similar certifications Request: Our goal is to properly staff this service to meet the MFS Mac community needs today. Job Description & Responsibilities: • Checklist items (daily, weekly, monthly, quarterly, semi-annual, annual) o Firewall reviews - GPO reviews - Baseline reviews • Weekly Tenable scans: export reports for scheduled scans, filter scans for vulnerabilities. • Security Operations daily tasks • Client will provide support for all Mac hardware related issues and requests • Client will perform Apple desktop, laptop equipment repair activities • Client will act as single point of contact for troubleshooting activities. • Responsible for liaising with other GIT teams, as well as InfoSec teams to ensure MAC based OS solutions are top of mind and solved for as a part of new tech upgrades, rollouts and maintenance of existing platforms. (VPN example, CASB RFP example, Teams example) • Maintains full and holistic working knowledge of multiple systems and platforms specific MAC user base relies on to execute their work and their part in workflows (intersection of platforms, interconnectivity points) • Work with US based Client team to provide guidance & assistance if needed on Mac image and software standards • Client will assist in delivering Mac hardware refresh services with hardware refresh project team. • Client Technician will support the Boston MFS location – 7am - 4pm. • If needed after hours MFS will pay Client overtime rates per the Statement of Work and Master Services Agreement