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Verista Lab Operations Support Analyst - 3581AE in Boston, Massachusetts

Verista’s 700 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. Whether it’s compliance, quality management, verification, validation, automation, IT infrastructure, data analysis, manufacturing, or packaging, we deliver solutions that are right the first time.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

  • We empower and support our colleagues

  • We commit to client success at every turn

  • We have the courage to do the right thing

  • We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged

  • We constantly acquire new skills and learn from our experiences to enhance our collective expertise

This project is Boston location on site required.

Typical Responsibilities Include:


Lab Operations Support Analyst

We are looking for a Lab Operations Support Analyst. The candidate should be experienced with laboratory instrumentation/scientific software, automated lab equipment / robotics and be comfortable working directly with lab analysts, operators, engineers, and scientists in a highly dynamic and innovative pharmaceutical company. This role represents the highest hands-on level of support for commercial and custom-developed equipment / software as well as lifecycle ownership of computer related systems for instrument control and data acquisition, data analysis, LIMS, CDS, SDMS and other lab informatics systems. Successful candidates will have the opportunity to contribute high impact and strategic activities in the lab and manufacturing technology landscape.


  • Hands on experience with administration of scientific software for instrument control and data analysis.

  • Extensive cross platform hardware and software design and support at an advanced academic, pharmaceutical, biotech, or other scientific laboratory environment.

  • Demonstrated experience with manufacturing equipment, benchtop instrument and controller software/hardware troubleshooting and data integration.

  • Experience in establishing controls to ensure data integrity and the ability to guide use cases into best practices for raw data management.

  • Working knowledge of administering and maintaining Microsoft operating systems, domains, databases as well as common browsers

  • Experience in securely connecting and administering manufacturing and lab equipment leveraging network, domain and security infrastructure including endpoint protection, patching, policies, remote management, authentication, backup/recovery, imaging, archiving, firewall specification, certificate management, ITIL, etc.

  • Experience with biology and chemistry equipment from Agilent, Perkin Elmer, Thermo, Waters etc.

  • Experience with manufacturing and lab integrations using serial, TCP/IP, OPC, XML, REST, SOAP with data historian, MES, LIMS, SDMS etc.

  • Knowledge of enterprise platforms for chromatography, LIMS, scientific data management, and lab execution / electronic lab notebooks.

  • Proven track record of implementing commercial off the shelf and custom software and workflow solutions for lab operations, data acquisition, sample management or lab analysis.

  • Experience in using or supporting manufacturing and quality lab data workflows.

  • Knowledge of discrete manufacturing systems, including robotics, visual inspection.

  • Perform system administration of both local and enterprise laboratory software and systems, user account management, licensing management, Tier 1 incident response and troubleshooting.

  • Actively respond to incidents and requests for all laboratory software and systems.

  • Use the IT helpdesk system to track incidents/requests and escalate issues when necessary.

  • Follow established procedures and maintain relevant documentation in support of GxP functions.

  • Provide feedback to IT Management regarding status of ongoing activities or issues.

Preferred Qualifications:

  • Experience in using or supporting manufacturing and quality lab data workflows.

  • Knowledge of discrete manufacturing systems, including robotics, visual inspection.

  • Work experience with QC/AD laboratories in a GxP/GMP setting required.

  • Experience supporting laboratory systems such as flow cytometers, qPCRs highly desirable.

  • Experience with administration of LIMS, ELN, and Waters SDMS systems a plus.

  • Experience with ITIL, ServiceNow experience a plus.

  • Excellent communication, customer relations and problem-solving skills a must.

  • Ability to follow SOPs and Work Instructions required.

  • Ability to work autonomously to solve problems and be willing and able to take on new responsibilities as needed.

  • Ability to work effectively in a collaborative team environment a must

  • Independently motivated, detail oriented and good problem-solving ability.


Why Verista?

  • High growth potential and fast paced organization with a people-focused culture

  • Competitive pay plus performance-based incentive programs

  • Company paid medical premiums for Employee option.

  • Company paid Life, Short-Term, and Long-Term Disability insurances

  • Dental & Vision insurances

  • Health Savings Account

  • 401(k) Retirement Plan (Employer Matching benefit)

  • Paid Time Off (Rollover Option) and Holidays

  • Leadership development training, career planning, and tuition reimbursement

  • Team Social Activities (We have fun!)

  • Employee Recognition

  • Employee Referral Program

  • Paid Maternity, Parental Leave and Bereavement

Verista is a leading business, technology and compliance company that enables clients to improve health and improve lives. We help clients solve their most critical and complex challenges across the GxP lifecycle, from preclinical and clinical to commercialization, manufacturing, and distribution. This experience brings together decades of knowledge, the most advanced engagement platforms, as well as transformative technologies. This allows clients to benefit from the ease, efficiency, and trust that results from working with one partner who excels across specialties.

For more information about our company, please visit us at ( or follow us on LinkedIn ( .

*Verista is an equal-opportunity employer.