Job Information
Fenway Health Lead Community Health Worker in Boston, Massachusetts
Lead Community Health Worker
Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Nursing
Job Type
Full-time
Description
Under the direction of the Nursing Leadership, Care Coordination Nurse Manger, and the Nurse Care Coordinators, the Lead Community Health worker (CHW) provides patient support and specialized and focused assistance, assists with program coverage and intern/student supervision. The Lead CHW provides mentorship and training to other CHWs, as needed, supporting team members’ engagement and professional development and other duties as assigned at all Fenway Health clinical locations.
Representative Duties:
Care Coordination
Support the Nurse Care Coordinators with care coordination requests.
Provides coverage of care coordination duties as needed.
Assists patients with completion of paperwork.
Provide patients with updated and accurate information regarding care coordination services.
Actively build good working relationships with clients and colleagues
Assists patients with applications for enrollment in programs as needed.
Document in EHR for each patient interaction
Assists department with care coordination administrative tasks such as completing and faxing client paperwork.
Assist with outgoing phone calls to community resources as needed.
Assists with distributing program materials to clients via mail as needed.
Convey the purposes and services of a program to the patient population and the impact that program or service would have.
Help patients develop health management plans and goals.
Follow-up with health management/care plans with both patients and providers
Coach patients in effective management of their chronic health conditions and self-care
Assist patient in understanding care plans and instructions.
Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
Establish positive, supportive relationships with participants and provide feedback.
Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
Facilitate communication and coordinate services between providers.
Motivate patients to be active, engaged participants in their health.
Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.
Collaborates with other agencies:
Develops maintains resource listings appropriate for Fenway Health patients
Participates in community councils, boards and groups as appropriate to further departmental objectives
Works with Medicaid, Medicare, Welfare, Social Security, housing, educational, day care and other institutions to assist clients
Consults with a variety of health center and community staff (Nutritionists, Home Health Aides, Nurses, Behavioral Health staff and Medical staff) about specific clients and general approaches to patient treatment
Performs and completes administrative tasks in a timely and efficient manner:
Writes case notes for each client interaction within 48 hours of interaction
Assists clients with applications for enrollment in entitlement programs
Assists medical teams with community resource administrative tasks
Participates in staff and team meetings and conferences
Participates in professional activities to maintain professional standing
Participates in program reporting and accountability as required by funding agencies
Provides training, supervision and support to assigned students/interns following Fenway policies and procedures:
Supervises interns/students on the CHW team as needed.
Provides ongoing guidance and supervision to CHW interns/students as needed.
Provides written evaluations of CHW interns/students as needed, following program and agency evaluation guidelines.
Provides training and support to CHW staff members following Fenway policies and procedures:
Collaborates with supervisor to develop/maintain a comprehensive program orientation for CHW team members.
Provides training for CHW team members during orientation and as needed regarding the full range of their responsibilities.
Provides resource information and consultation on an as needed basis to other CHWs.
Assist the Supervisor with program innovation and initiatives.
Meets agency participatory expectations:
Suggests and participates in continuing quality improvement efforts
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of patient and client confidentiality
Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services and professional trainings
Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Performs related duties as required
Requirements
Requires a Bachelor’s Degree
A minimum of 2 years of experience as a Community Health Worker
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications:
Experience working with an ethnically, culturally and racially diverse work staff
Experience with LGBTQ+ populations
Prior case management experience in a medical setting and experience working with people who are living with HIV
Spanish speaking strongly
Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:
Sit at a computer station for extended periods of time
Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
$27.08-$30.77 per hour ($52,806-$60,000)