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TIAA Lead Systems Analyst in BOSTON, Massachusetts


TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.


Lead Systems Analyst role will be an extremely experienced individual contributor to production support and development operations in the predominant areas of instrumentation and monitoring technologies, approaches and tools to drive great levels of systems, applications and services availability and stability. Role will be expected to influence strategy and operating models in the domains and expected to be one of the thought leaders and drivers for adoption across all teams in CST and Retirement Technology. Develop and maintain positive relationships with all Delivery Units, collaborating across tech leads, architects, infrastructure partners and environment owners to understand and provide support needs but proactively and reactively. Meet customer requirements and SLAs with highest quality of core service delivery in the areas of instrumentation and monitoring using and developing automation, integrated tools and process. Communicate progress on technical / non-technical issues and issue resolution.


  • For real time production issues, participate in CSTand retirement technology incidents, critical production events and anysystems/application/service crisis management

  • Ensure supportactivities and team organization aligns with the business and IT strategies.

  • Exemplify behaviors thatsupport OneIT and working closely with vendors and partners.

  • Build trusted advisorrelationship by partnering with Delivery Unit clients and partners across IT tobest achieve business and IT priorities and objectives.

  • Plan and utilizeresources proactively and efficiently within the CST and retirement communityto proactively and reactively.

  • Stay current withrelevant emerging technologies; assess applications to meet DevOps Supportchallenges or opportunities determining business benefit and impact.

  • Apply strategic thinkingagainst very complex business and technical problems directing personnel andconsultants on the proper realization of architectures aligned with DevOpsSupport objectives.

Required Skills:

  • Experience with monitoring and instrumentation ofapplications, systems and services including SWAT type capabilities for rapidresponse and critical scenario management

  • Experience working with an onshore / offshoreteam, preferably in a 24 x 7 operation.

  • 5 or more years’ experience in IT, with 5 or moreyears in Middleware Engineering/Support – (WebLogic, TomCat, Apache)

  • 5 or more years’ of experience in performingApplication troubleshooting using various monitoring tools (SPLUNK, CA-Wily,Dynatrace, Appmon )

  • Experience in troubleshooting end to end App andInfrastructure stack (App servers, F5/Load balancers, Server, Network,Database, Storage)

Preferred Skills:

  • OpenSource monitoring experience a BIG PLUS(Prometheus, Graphana, Zipkin, influxDB

  • 3+ years of experience with Load balancers (F5,Viprion) and Datapower/MuleSoft

  • Experience supporting heterogeneous environment(On Prerm/Private and Public Cloud)

  • Experience in Java Application development,deployment, configuration and integration a plus.

  • Bachelor's or Master's degree from an accreditedschool in related areas

  • Ability to lead multi-deliverable technicalefforts

  • Broad experience and knowledge of technologies,tools, frameworks, patterns, vendor packages and platforms

  • Experience working in a production and/or DevOpssupport environments.

  • Experience with process improvement / continuousimprovement

  • Experience with open source tools ininstrumentation, monitoring, dashboards, logging, etc.

  • Ability to understand and align IT Architectureand business strategy with business solutions

  • Experience working in financial services withsense of urgency and criticality

  • Knowledge of public cloud platform (AWS, Azure)and related Infrastructure/Application deployment tools is BIG PLUS

  • Solid communication skills – both written andverbal.

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.

If you need assistance applying due to being visually or hearing impaired, please email.

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Additional Information

  • Requisition ID: 1719996

Company: TIAA

Post Date: Dec 02, 2019