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Humana Lead Technology Solutions, Medicaid in Boston, Massachusetts

Description

The Lead, Medicaid Technology Product Enablement devises an effective strategy for executing and delivering on IT business initiatives. The Lead, Medicaid Technology Product Enablement requires a solid understanding of how organization capabilities interrelate across department(s).

The Lead, Medicaid Technology Product Enablement collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions that support profitable Medicaid business growth. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates. Understands department, segment, and organizational strategy and operating objectives. Makes decisions regarding own work methods, often in ambiguous situations, and requires minimal direction, receiving guidance where needed. Able to prioritize and deliver multiple tasks with tight timelines. Acts as a change agent with an agile mindset to quickly pivot based on evolving information in a highly ambiguous environment. Builds and maintains partnership with key stakeholders. Possesses excellent written and verbal communication and presentation skills. Demonstrates a high level of executive presence and leadership skills. Able to communicate with high level of business acumen. Able to thrive in a fast-paced, growth-oriented environment

Responsibilities

Duties may include, but are not limited to, the following:

  • Develop solutions based on our consumer journey to meet our members where they are

  • Drive work from concept to implementation across multiple teams - both business and development

  • Enhance the consumer experience with intelligent solution design and execution

  • Oversees team to ensure complete requirements meet the state contracts and exceed the member expectation

  • Organize delivery in small executable blocks of work

  • Partner with the business teams to drive priority

  • Empower a team of professional employees to own value chains and stream dependencies between systems, identify synergies, and reduce risk to implementation timelines

  • Engage in solution design session with Medicaid architects and individual system architects to identify solutions that will support Medicaid growth

  • Support Medicaid CIOs by identifying and offering cross market opportunities

  • Reduce silos between systems and business processes

  • Propose opportunities for system enhancements and innovation to better meet consumer needs

  • Own relationship with vendor an internal supported solutions

  • Engage in contract negotiations and development of statement(s) of work with external vendors

  • Document consumer journey map to technical solutions

  • Builds strategic partnerships and manages relationships between IT and the aligned business group leaders

  • Obtain and synthesize complex data to tell value stories by product

  • Serves as trusted leader and partner to deliver high quality products

  • Champions culture change, process improvement, and drives adoption of agile ways of working

Required Qualifications :

  • Bachelor's Degree

  • 6 or more years of technical experience

  • 2 or more years of management experience

  • Solid understanding of operations, technology, communications and processes

  • Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Ability to manage multiple tasks and deadlines with attention to detail

  • Ability to communicate effectively and deliver presentations to senior leaders

  • Proven experience organizing and directing multiple teams and departments

  • Excellent communicator in written and verbal form

  • Extremely versatile, dedicated to efficient productivity

  • Experience planning and leading strategic initiatives

  • Proficient with full Microsoft Office suite, Microsoft Visio, Microsoft Teams

Preferred Qualifications :

  • Master's Degree

  • Experience in Medicaid

  • Experience in Product Management

  • Strong understanding of regulatory and compliance metrics

  • Knowledge of/Certification in SAFe Agile methodology

  • Consulting experience with a focus on operations management

  • Proven success in a project/program management role

  • Nimble business mind with a focus on developing creative solutions

  • Strong reporting skills, with a focus on interdepartmental communication

Additional Information

*An Update to Humana's Health and Safety Policy *

At the start of the pandemic, Humana made a promise that we would put the health and safety of our associates, our members and our community as our top priority - and we've consistently delivered on that promise. As a leader in healthcare innovation and with the rise of COVID-19 infection rates, we have a responsibility to be part of the solution. Therefore, we have updated our Health and Safety policy as follows. 

*Humana will require full vaccination for associates and select contractors who conduct work outside of their home on behalf of Humana. * This applies to those who work within our facilities; interact directly with members and patients; attend in-person meetings or trainings; and/or represent Humana at events or volunteer activities. Medical and religious exemptions will be available, and this policy will not supersede state or local laws. 

Humana values the health and well-being of our associates. We have access to highly effective vaccines that are scientifically proven to reduce the risk of infection, and the risk of hospitalization or death among those who are infected. And the best way for us to deliver on our promise to keep everyone safe is to take this step.

Scheduled Weekly Hours

40

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