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Beth Israel Lahey Health Lead Worker- 40 Hours in Boston, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Evening (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Evening (United States of America)

Job Summary: Functions as a working leader in the Food Service department. Leads employees to exceed customer expectations; ensures quality food products are being served in a timely fashion; manages cash operations, and maintains appropriate levels of cleanliness.

Job Description:

Essential Responsibilities:

  1. Issues cash drawers and change. Verifies cash drawers at the end of shifts and pulls deposits. Compiles cash drawer deposits and prepares bank deposit. Audits safe on a daily basis. Operates cash register as needed. Conducts regular cash pulls from the register. Prints cash reports from the registers (sales, menu mix, hourly detail).

  2. Oversees a high level of cleanliness throughout the kitchen, servery and dining areas during peak periods. Ensures that all food, beverages, and supplies are stocked neatly and in plentiful quantity. Ensures consistent quality of food. Complies with all HACCP policies and procedures including allergen awareness.

  3. May perform manager's customer service duties in the absence of a manager. Monitoring employee productivity and provides suggestions for increased service or productivity in addition to day to day assignments. Addresses minor performance issues and reports all issues to managers.

  4. Demonstrates working knowledge of all kitchen and cafeteria positions in order to direct employees or perform duties. Ensures all service areas and trayline stations are staffed appropriately. Monitors the completion of job duties and special assignments for all food service employees.

  5. Assists in ensuring a safe working environment throughout the facility for employees. Reports all accidents and injuries in a timely manner.

Required Qualifications:

  1. Some High School required. Vocational or Technical training in Food Service Management preferred.

  2. 1-3 years related work experience required.

  3. Two years experience working in a high-volume food service establishment.

  4. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

  1. Serve Safe certification.

  2. Experience in a hospital setting.


  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled