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Compass Group, North America LOBBY AMBASSADOR in BOSTON, Massachusetts

Posted Date: Jul 21, 2021

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Associates entering the Lobby. The Lobby Ambassador will display an energetic, friendly, and approachable demeanor at all times. Must be able to deliver the highest level of hospitality and maintain a consistent level of service while ushering VIP Guests and Clients.

Essential Job Functions:

  • Support the Guest Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.

  • Able to speak freely and warmly, engaging clients and guests while escorting them to their final destination.

  • Act as way-finders and hospitality services resource for all guests.

  • First point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.

  • Offer suggestions and feedback to enhance the Hospitality Services functions.

  • Ability to memorize Concierge FAQ‘s and speak knowledgably about the building and surrounding areas, transportation, local restaurants, and Boston ‘happenings’.

  • Able to carry out and escalate emergency procedures, as required and participate in crisis and vendor relations training.

  • Follow signature hospitality attire required and adhere to dress code guidelines.

Preferred Qualifications:

  • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Hospitality function.

  • Excellent oral and written communication skills.

  • Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.

  • Strong computer skills and knowledge of office technology / equipment.

  • A good understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.

  • Discreet, ethical and committed to maintaining a high degree of confidentiality.

  • Act as a role model for new staff members and maintain a professional disposition at all times.

  • Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.

  • Proficiency in computer software programs, including MS Office EMS a plus

  • Minimum of two (2) years of Hospitality, Guests Services, or Concierge Experience preferred.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Paid Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 648171