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Highgate Hotels Maintenance Engineer in Boston, Massachusetts

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Maintenance Mechanic is responsible for repairs and maintenance of all hotel equipment and systems as directed by the needs of the guests and employees. The Maintenance Mechanic is to provide the highest quality service working in an efficient and thoughtful manner. At all times the highest level of service standards is to be adhered to.

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Abide by The Newbury Boston Luxury Standards

  • Must fully comply and abide by the Highgate Standard Operating Procedures

  • Perform the Daily Shift Engineer’s check list daily and report any abnormalities

  • Respond to Guest and Emergency calls within 10 minutes

  • Complete work requests and shift assignments in a timely manner

  • Perform Fireplace Butler duties – lighting and extinguishing fires in a safe manner

  • Perform Snow related duties (shoveling, use of Bobcat and snowblowers) as needed and directed

  • Removal and/or replacement of damaged furniture items in both Guest rooms and Public areas

  • Learn, understand and participate in departmental problem solving teams and discussions

  • Maintain safe conditions and procedures in all work areas and when interacting with other Associates.

  • Check working condition of equipment…resolve issues when possible, communicate larger issues to Director of Engineering for further follow up

  • Report any/all safety hazards to Director of Engineering

  • Perform all other related duties as assigned by Director of Engineering

  • Assist other departments and Associates as required…perform lateral service when needed

  • Troubleshoot and repair most mechanical, electrical, plumbing and HVAC related systems

  • Think clearly in Emergency situations

  • Interact positively with Guests and Employees

  • Planning and organizational skills

  • Seek to understand the guest and internal customer and meet the needs of both the customer and the company

  • At least 2 years of progressive experience in a hotel or a related building environment

  • Building engineering/maintenance experience

  • Ability to access high areas using a ladder

  • Mechanical, electrical, plumbing and HVAC experience

  • Vocational/technical training or apprentiship

  • Extended periods of standing, walking, climbing stairs, crouching/kneeling, bending and twisting

  • Carrying/lifting up to 50lbs

  • Repetitive motion

  • Talking/communicating/listening

External Job Posting Title: Maintenance Engineer

Job ID: 2023-35454

Address1: 15 Arlington Street