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Wayfair Manager, Consolidated Delivery Project Management in Boston, Massachusetts

<p><strong>About Wayfair Professional (aka Wayfair B2B): </strong></p>

<p>Wayfair Professional is the ‘gated’ experience of Wayfair dedicated to all business customers. We organize our customer base and corresponding offering (site and sales) into 7 industry verticals, prioritizing our Interior Design, Commercial Office and Contractor experiences. In 2021, we expect to generate $2B in GRS and we are on a journey to being a $5B+ business by 2025 (+30% YoY growth), with over a $300B opportunity to cover across North America and Europe over the subsequent 10 years.</p>

<p>Wayfair Professional is seeking a talented, strategic leader to join our Capabilities org in order to lead and grow the Project Management team. This candidate will be instrumental in defining the Project Management function more formally (includes project oversight, SOPs, metrics / reporting, communication cadence), liaising with B2B Sales / Strategy Leadership to identify new service offerings, defining customer expectation, and partnering with Product Mgmt / Engineering teams to continually improve tools to enable efficient execution. The ideal candidate is familiar with B2B, self-motivated, goal-oriented, and thrives in our fast-paced environment.</p>

<p><strong>Who we are:</strong></p>

<p>The Consolidated Delivery team goal is to create value and drive increased revenue through rapid handling and quoting of delivery solutions for large B2B sales. This team owns end to end project management and applies best practices to determine the appropriate routing and cost to accomplish delivery within the client’s timeframe. Consolidated Delivery is critical to B2B growth, working hand in hand with sales counterparts to provide an excellent customer experience. The Consolidated Delivery Team belongs to the broader Capabilities org, which includes partner teams that provide value-added services to customers including Space Planning &amp; Design, Category Sales Support, and Account Planning.</p>

<p><strong>What you will do:</strong></p>

<p>Formally define the strategy and growth plan for the Project Management team with input from key stakeholders, creating continuous feedback circles for constant improvement<br>Build out key metrics that define success for the team and enable day-to-day management and capacity planning<br>Support execution of innovative pilots by providing insight on required capabilities, expected timelines, and key risks<br>Identify efficiency improvements within the team and lead process improvements to drive a step-change in operational capability<br>Lead conversations with tech teams on improving B2B tools and leverage existing roadmaps to improve the performance of the team<br>Create career pathways for employees, differentiating between L1 and L2 roles and enabling more complex process management skills<br>Upskill project management team to take on more complex orders and elevate the overall customer delivery experience<br>Serve as a continual thought leader on Wayfair services and sales activities, use data to drive program evolution, proactively identify bottlenecks and troubleshoot solutions, and lead a team that drives improvement in service offerings and operational metrics<br>Travel 20% to meet with internal Wayfair teams</p>

<p>&nbsp;</p><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>